Front Desk Security

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Act as the virtual front desk security representative.

• Oversee and manage access control systems, visitor management platforms, and security cameras remotely in real-time.

• Welcome and verify visitors, contractors, and personnel through virtual platforms and video conferencing tools.

• Confirm identities and credentials prior to granting access to facilities or systems.

• Monitor and address access requests, security alerts, and notifications.

• Keep precise visitor and access logs.

• Collaborate with on-site security staff, facility managers, and law enforcement during incidents, unauthorized access attempts, or emergencies.

• Uphold facility security policies and procedures.

• Issue, track, and manage visitor badges and temporary access credentials.

• Supervise multiple security camera feeds and access control dashboards.

• Identify and escalate potential security issues or irregularities.

• Convey security protocols, access procedures, and facility policies to visitors, employees, and stakeholders.

• Maintain security logs, incident reports, and daily activity records.

• Assist in the development and continuous enhancement of remote security desk procedures and standard operating procedures (SOPs).

• Support after-hours security monitoring and on-call duties.

• Perform additional tasks as assigned.

⛳️ Requirements

• High School Diploma or GED equivalent is mandatory.

• An Associate's or Bachelor's degree in Criminal Justice, Security Management, or a related field is preferred.

• A minimum of 2 years of experience in security, law enforcement, military service, or a related field is required.

• Experience in front desk operations, customer service, or access control management is necessary.

• Familiarity with security monitoring systems, access control platforms, or video surveillance systems is essential.

• Outstanding written and verbal communication skills in English are needed.

• Proficiency in virtual communication platforms, including Microsoft Teams, Zoom, or similar tools is required.

• Experience with access control management systems, visitor management software, and remote security monitoring tools is important.

• Strong observational skills and situational awareness are essential.

• Ability to handle multiple tasks, systems, and responsibilities simultaneously is necessary.

• Excellent organizational skills and meticulous attention to detail are crucial.

• Capability to exercise sound judgment and adhere to security protocols with minimal direct supervision is required.

• Knowledge of laws, regulations, and best practices related to physical security, access control, and handling PII is important.

• Ability to maintain confidentiality and discretion regarding sensitive security information is essential.

• A reliable high-speed internet connection and a dedicated, distraction-free remote workspace are required.

• Ability to obtain and maintain the necessary security clearance is mandatory.

• Security industry certifications such as CPP, PSP, or equivalent are preferred.

• Familiarity with federal facility security standards and ISC physical security requirements is a plus.

• Experience with Lenel, Genetec, Envoy, or equivalent systems is preferred.

• Knowledge of emergency response procedures is advantageous.

• Previous military service or law enforcement experience is preferred.

• Experience in supporting a 24/7 security operations environment is a plus.

• Bilingual communication skills are an added benefit.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) retirement plan.

• Paid time off.

• Paid parental leave.

• Life and disability insurance.

• Flexible spending accounts.

• Commuter benefits.

• Tuition reimbursement.

• Equal employment opportunity benefits and protections.

• Accommodation support for applicants with disabilities.