French-Speaking Customer Support Specialist

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Assist French-speaking clients through phone, email, and chat.

• Diagnose technical and account-related challenges.

• Navigate users through the platform's features and capabilities.

• Ensure a superior customer experience with every interaction.

• Collect customer feedback to facilitate service enhancements.

• Aid members to deliver a smooth streaming experience.

⛳️ Requirements

• Proficient in French and English (C1/C2 level).

• Prior experience in customer support is advantageous.

• Excellent communication and problem-solving abilities.

• Capacity to thrive in a dynamic digital environment.

• Customer-oriented approach.

• Willingness to work rotating shifts between 07:00 and 21:00, Monday to Sunday.

🏝️ Benefits

• Performance Bonus (maximum): €360.

• Language Allowance (for French and English): €250.

• Meal Allowance: €10.20/day (approximately €214/month).

• Assiduity Allowance: €110.

• Flex Work Allowance: €60.

• Permanent contract after 6 months.

• Health insurance coverage.

• Opportunities for career development.

• Remote work available within Portugal.

• Work in a multicultural and international setting.