Freelance Support Agent – Italian

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver prompt, friendly, and effective assistance to players through the ticketing system, and possibly via chat and email.

• Address technical, account, and gameplay inquiries with empathy and professionalism.

• Refer complex issues and work together with internal teams to ensure comprehensive resolution.

• Recognize and report recurring player challenges and propose enhancements to improve the player experience.

• Keep current with knowledge of Albion Online, its systems, game updates, and community trends.

• Provide clear, concise, and respectful support while ensuring player confidentiality and satisfaction.

⛳️ Requirements

• Proficiency in written and spoken Italian.

• Strong verbal and written communication skills in English.

• Flexible availability to accommodate shifts, including evenings and weekends.

• Proven empathy, patience, and outstanding problem-solving abilities.

• Comfortable using digital tools such as ticketing systems, spreadsheets, and basic troubleshooting.

• A keen interest in online gaming and a genuine desire to assist the player community.

• Must be at least 18 years old.

• Capable of receiving international payments.

• Applications must be submitted in English.

🏝️ Benefits

• Opportunity for remote work.

• Part-time freelance or contractor position.

• Ability to receive international payments.