Freelance Customer Success Manager – Slovenian-Speaking

This is a fully remote position, open to applicants in Germany.

📋 Description

• Conduct virtual training sessions for Slovenian-speaking clients, guiding them through the Root Platform, onboarding processes, data collection workflows, and reporting functionalities.

• Assist customer projects during active data collection phases by addressing inquiries, ensuring data integrity, and promoting project completion.

• Serve as a reliable point of contact for Slovenian-speaking users, focusing primarily on agricultural stakeholders.

• Aid users in navigating the platform and comprehending its value.

• Identify risks and opportunities for the internal Customer Success team, including churn indicators, product feedback, and user engagement trends.

• Work collaboratively with sales and account managers, product specialists, and customer success professionals.

⛳️ Requirements

• Native-level proficiency in Slovenian, both written and spoken — a non-negotiable requirement.

• Professional fluency in English, which is the internal working language.

• Proficiency in German is advantageous.

• Background in Customer Success, Account Management, or Customer-Facing Operations, preferably within a B2B SaaS setting.

• Comfortable delivering virtual training, including webinars, workshops, and screen-sharing sessions.

• Self-motivated, dependable, and capable of working independently with minimal oversight.

• Knowledge of sustainability, carbon accounting, or agricultural supply chains is a plus.

• Experience with data collection platforms or survey/assessment tools is also a plus.

🏝️ Benefits

• Flexible, project-based work with irregular and low hours.

• Remote work arrangement.

• Onboarding assistance and preparation materials for each step of the contracting process.

• Opportunity to collaborate with a cross-disciplinary team of sales and account managers, product specialists, and customer success professionals.

• Potential to develop into a climate expert at Root.

• Quick and transparent contracting process, targeting a turnaround of 10 working days.

• Commitment to equal opportunity and an inclusive workplace.