Fraud Operations Intern

This is a fully remote position, open to applicants in Peru.

📋 Description

• Oversee real-time transactions and customer activities identified for potential fraud and abuse, facilitating manual reviews.

• Conduct investigations on individual transactions by applying internal policies and review methodologies.

• Assess account patterns utilizing company systems and tools.

• Explore fraud and user behaviors to aid in the development of machine learning models, detection rules, and systems.

• Collaborate with analysts, operations specialists, data scientists, and engineering teams to enhance fraud prevention mechanisms, processes, and tools.

• Maintain comprehensive knowledge of fraud prevention techniques and technologies.

• Achieve or surpass SLAs for the timely resolution of queued cases to mitigate potential losses.

• Manage escalations from both internal and external stakeholders in a professional and efficient manner.

• Block fraudulent or high-risk users while resolving false-positive flags.

⛳️ Requirements

• Proven experience in data analysis with the ability to make significant decisions in a fast-paced and occasionally ambiguous environment.

• Strong attention to detail and capability to multitask effectively.

• Exceptional problem-solving and analytical skills.

• Strong business judgment coupled with excellent communication skills.

• Ability to take initiative and work independently with minimal supervision after training.

• Experience with Claude or similar large language model tools is mandatory.

• Proficient in using AI to boost productivity, conduct research, and facilitate communication.

• Willingness to work full-time from Monday to Friday between 9:00 am and 5:30 pm local time.

🏝️ Benefits

• Paid internship