Franchise Communications Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Maintain and refresh biweekly email distribution lists for various brand and audience segments.

• Create proofs for the franchisee newsletter within Salesforce and oversee approvals on a twice-weekly basis.

• Develop and upload customized email distribution lists in Salesforce for special communications and targeted campaigns.

• Distribute the franchisee newsletter two times a week.

• Generate and disseminate the monthly actions checklist.

• Upload articles to the intranet, ensuring that content is up-to-date and accurately tagged.

• Coordinate the timing and content of distributions with the international team as needed.

• Monitor corporate communications and the corporate news inbox, triaging and directing requests appropriately.

• Assist in communications directed at franchisees regarding procurement, marketing, revenue management, IT, and brand initiatives.

• Write and edit corporate communications, including emails, news updates, marketing promotions, brand announcements, and operations updates.

• Provide research, writing, editing, and proofreading assistance.

• Oversee the legal approval process for corporate communications.

• Perform other assigned responsibilities.

⛳️ Requirements

• At least 1 year of experience in a related field.

• Preferred experience in the hospitality industry and/or franchise relations/communications.

• Familiarity with Associated Press style guidelines.

• Proficient in Microsoft Word, Excel, and SharePoint.

• Strong preference for experience with Salesforce Account Engagement.

• Experience with content management and email distribution platforms is highly advantageous.

• Exceptional attention to detail and strong organizational skills.

• Ability to manage recurring deadlines and multiple overlapping production schedules.

• Excellent communication skills, including writing and editorial capabilities.

• Bachelor's Degree required.

🏝️ Benefits

• Competitive salary and benefits package, including medical, dental, and vision insurance.

• Paid leave for holidays, vacation, personal time, family responsibilities, volunteer work, sick leave, jury duty, bereavement, military obligations, and religious observances.

• Financial support for retirement and health savings.

• Employee recognition initiatives.

• Discounts available at Choice hotels around the globe.

• Flexibility to work from home.

• Potential travel requirements based on the role.