Franchise Business Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with franchisees, including master franchisees in Canada and Mexico, to implement best operational practices and ensure uniform performance.

• Assist with new gym openings and presales in the markets we support.

• Propel membership growth, maximize Personal Training revenue, and improve Group Fitness offerings.

• Analyze sales trends and develop action plans for gyms that are underperforming.

• Train and mentor franchise team members.

• Track member satisfaction metrics and address any identified gaps.

• Lead annual business reviews and conduct quarterly check-ins.

• Execute corporate programs and initiatives at franchise locations, tailoring rollouts for master franchisee markets.

• Provide strategic guidance and proactive assistance to franchisees in both domestic and international markets.

• Establish and nurture relationships with franchisees and master franchisee leadership teams.

• Advocate for franchisee success and enhance business outcomes.

• Mentor franchise teams and cultivate local leadership skills.

• Promote a culture of accountability, inclusivity, continuous improvement, and high performance.

• Ensure the consistency of Crunch's values, mission, member experience, and brand standards across all supported countries.

• Encourage community involvement and improve Crunch's reputation and customer loyalty within local markets.

⛳️ Requirements

• A Bachelor's degree in Business, Operations, or a related area.

• An MBA is preferred.

• Over 5 years of experience in franchise operations or multi-unit business management, ideally in the fitness sector or a related field.

• Experience with master franchisees or in international/multi-country franchise operations is preferred.

• A proven history of driving operational success and forming strong partnerships.

• Outstanding communication and relationship-building abilities.

• Cultural fluency to engage effectively across U.S., Canadian, and Mexican markets.

• Proficiency in Spanish and/or French is a plus.

• Capability to analyze data and generate actionable insights for performance enhancement.

• Willingness and ability to travel regionally and internationally; travel requirement is over 50%.

• A valid passport is mandatory.

• Strong organizational and time management skills.

• Ability to prioritize competing demands across various markets and time zones.

• Authorization to work in the United States.

🏝️ Benefits

• Opportunities for professional development and career advancement.

• Competitive compensation package.

• Health benefits for full-time employees.

• Complimentary Crunch Gym membership.

• Discounts on services, products, and more!