Franchise Business Consultant

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Offer coaching and guidance to franchisees and the Operations team to meet both short-term and long-term company and operational objectives.

• Counsel franchisee owners and operators to enhance sales, profitability, operational standards, systems, and customer satisfaction.

• Ensure adherence to IDQ policies and system standards.

• Maintain support from DMA chairpeople and key franchisee leaders.

• Collaborate with functional experts and support other departments as necessary.

• Implement and execute the Worldwide Operations Business Plan for a specific district.

• Create and execute district-wide business plans encompassing marketing, operations, training, development, and supply chain.

• Establish and execute business plans in collaboration with franchise owners as appropriate.

• Provide guidance to ensure plans align with ADQ’s Operations and Marketing Strategy.

• Advise on marketing performance through collaboration with departments, vendors, and franchisees.

• Equip franchisees to meet targets related to shift management, food safety, quality, service, cleanliness, maintenance, and overall atmosphere.

• Offer advice to enhance the financial health of franchisees.

• Collaborate with ADQ staff on development, reinvestment, and renewal strategies for both new and existing franchisees.

• Assist with new store openings as needed.

• Undertake ad hoc projects as required.

• Travel for franchisee and staff meetings and visits.

⛳️ Requirements

• Bachelor’s degree in business, restaurant management, or a related field, or equivalent experience in restaurant operations.

• A minimum of 4 years in restaurant management (preferably multi-unit/high volume) and/or franchise operations management, or a similar combination of education and experience.

• Clean driving record.

• Comprehensive knowledge and familiarity with the Restaurant Industry (QSR preferred).

• In-depth understanding of restaurant operations.

• Proficient in marketing, finance, training, human resources, and development.

• Highly organized with a strong focus on detail and accuracy.

• Excellent communication skills.

• Strong written and verbal communication abilities.

• Capacity to deliver exceptional customer service to both internal and external clients.

• Capability to multitask and manage multiple projects and requests simultaneously.

• Strong relationship-building skills.

• Ability to perform efficiently in a fast-paced environment with frequent interruptions.

• Availability to work occasional evenings and weekends as required.

• ServSafe certification.

• Frequent communication via telephone and email (4+ hours per day).

• Willingness to travel overnight approximately two weeks per month.

• Capability to drive an automobile for franchisee and staff meetings/visits.

• Must be insurable by the company’s insurance provider.

• Ability to travel by airplane as required.

• Ability to stand on concrete or tiled surfaces for up to 8 hours per day during visits to franchisee locations.

• No food or beverage allergies that would hinder tasting products or working in a Dairy Queen restaurant environment.

• Must be authorized to work in the United States without employer sponsorship.

🏝️ Benefits

• Eligibility for bonuses.

• Medical coverage.

• Dental coverage.

• 401K matching.

• Paid time off.

• Volunteer time.

• Parental leave.

• Comprehensive benefits package.