FOS Root Cause Analysis Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Develop and enhance the FOS root cause analysis framework and methodology.

• Supervise the monitoring of Key Risk Indicators (KRIs), which includes referral, overturn, and uphold rates.

• Recognize high-risk focus areas and appropriately distribute analytical resources.

• Create and deliver strategic insights during governance forums.

• Foster cross-functional accountability in collaboration with domain leads, Product, Engineering, and Operations teams.

• Ensure business owners take responsibility for root causes and execute agreed-upon actions.

• Assess the long-term effectiveness of remediation initiatives through post-implementation reviews.

• Guarantee that systemic issues are addressed and evaluate overall risk reduction.

• Mentor and cultivate a high-performing team of RCA Analysts.

• Perform quality checks on in-depth analyses.

• Promote ongoing operational enhancements.

⛳️ Requirements

• Demonstrated experience in leading RCA strategies, conducting failure investigations, or managing continuous improvement functions within the financial services sector is essential.

• Comprehensive knowledge of DISP, FCA regulatory expectations, and the complete FOS journey as well as the Ombudsman decision-making processes is crucial.

• Outstanding capability to negotiate, challenge, and secure commitment from senior leaders.

• Proficiency in data-driven decision-making.

• Experience with tools such as Looker to monitor metrics, identify trends, and assess risk exposure.

• Proven history of preparing presentations for executive committees.

• Background in enterprise risk management.

• Ability to simplify complex operational failures and technical findings into concise, high-level narratives and actionable recommendations suitable for board-level audiences.

• Must commit to working 40 hours per week, Monday through Friday, within core hours of 8 AM to 6 PM.

• This role is based in the UK; visa sponsorship is not available.

🏝️ Benefits

• Performance-based Incentive Awards.

• Work-from-home setup support for fully remote employees.

• MacBook provided to all staff members.

• Comprehensive benefits package.

• Support for employee development and growth.

• Commitment to an equal opportunity and inclusive work environment.