Forward Deployed Product Manager – Internal Tools & Automation

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop internal tools that support Giga’s rapidly expanding physical operations.

• Understand operational processes and establish consistent records, responsibilities, workflows, data management, permissions, and decision-making guidelines.

• Transform disjointed handoffs and repetitive tasks into cohesive systems, integrations, automations, and AI-enhanced workflows.

• Enhance the workflow from customer requirements and orders through sourcing, purchasing, cost management, invoicing, and fulfillment.

• Identify and document essential workflows in collaboration with operators.

• Utilize SQL and direct data analysis to reconcile records, validate assumptions, and pinpoint data quality issues.

• Chart the flow of information across business systems, spreadsheets, documents, APIs, and manual processes.

• Design and expand deterministic automation, AI support, and human review workflows.

• Organize process modifications, integrations, automation, and internal tools into effective releases.

• Draft workflow briefs, requirements, data agreements, acceptance criteria, and decision logs.

• Collaborate with engineers on architecture and delivery while taking ownership of business outcomes, roadmaps, and user adoption.

• Oversee rollout, training, migration, and support strategies.

• Evaluate releases based on cycle time, accuracy, visibility, control, and manual effort.

• Set practical permissions, auditing capabilities, and data handling protocols.

• Maintain a targeted roadmap and synchronize diverse business stakeholders and software developers.

⛳️ Requirements

• Proven experience managing a cross-functional workflow or internal product from an unclear beginning to successful delivery, adoption, and measurable operational outcomes.

• Strong skills in process discovery, with the ability to identify undocumented rules, exceptions, ownership gaps, and conflicting definitions.

• Practical knowledge of relational data concepts, including entities, identifiers, joins, grain, one-to-many relationships, lifecycle states, lineage, and data quality.

• Capability to write and review SQL for inspecting, joining, reconciling, and validating operational data.

• Familiarity with APIs, integrations, authentication, events or webhooks, error handling, and system boundaries.

• Strong product judgment, including the ability to scope a valuable release, prioritize future developments, and articulate what should be deferred or rejected.

• Experience working closely with software engineers while retaining responsibility for business outcomes and user adoption.

• A track record of influencing technical and operational teams whose priorities and systems you do not directly govern.

• Ability to build trust and communicate effectively with frontline operators, functional leaders, and technical teams in a fully remote environment, even when processes and data are incomplete or undocumented.

• Practical experience in designing, prototyping, or delivering workflow automation, including AI-assisted tools, with sound judgment regarding the use of deterministic logic, AI assistance, and human oversight.

🏝️ Benefits

• Subsidized health, dental, and vision insurance

• Equity (options) in a rapidly growing startup

• 401(k) with a 4% employer match

• Unlimited PTO

• Parental leave

• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)

• Commuter benefits, where applicable

• Opportunities for in-person collaboration during periodic team and company on-site events