Forward-Deployed Engineer

This is a fully remote position, open to applicants in Europe.

📋 Description

• Facilitate technical discussions during the onboarding process, encompassing architecture evaluations, security assessments, SSO, and data-flow dialogues.

• Convert client workflow needs into product terminology and translate product features into client-friendly language.

• Manage accounts post go-live, focusing on user adoption, account growth, and conducting quarterly reviews.

• Act as the reliable technical point of contact for incidents and emerging requirements.

• Create client-specific configurations, integrations, and custom code, including SSO, data mappings, and API integrations.

• Transform recurring client inquiries into well-defined product requirements and advocate for these with the product team.

• Develop prototypes, validate solutions with clients, and pass generalizable components to the engineering team.

• Document processes and create runbooks to ensure client setups are maintainable.

• Allocate time approximately equally between client-facing responsibilities and hands-on technical tasks.

⛳️ Requirements

• Minimum of 3 years in a technical role involving client interaction, such as solutions engineering, sales engineering, technical account management, or product engineering with significant customer engagement.

• Proficiency in reading and writing production-level code.

• Capability to lead technical discussions with client IT and security teams.

• Background in financial services or a proven ability to quickly learn regulated sectors.

• Strong written communication skills for drafting requirement documents, runbooks, and follow-up correspondence.

• Good judgment regarding what to develop, configure, or decline.

• Nice to have: experience in fintech, particularly with banks or similar financial technology companies.

• Nice to have: experience with an early-stage B2B company.

• Nice to have: knowledge of enterprise security and compliance protocols, including vendor due diligence, DORA, and GDPR.

🏝️ Benefits

• Full-time employment.

• Remote work options within European time zones.

• Opportunity to engage in client-facing solutions engineering, customer success, and product engineering.

• Exposure to private markets, banking, fund administration, and secondaries teams.

• Chance to shape product requirements and influence product development.