Forward Deployed Engineer

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Collaborate across Sales, Product, R&D, and Implementation teams.

• Partner with Solutions Consultants and Account Executives on strategic accounts as well as new opportunities.

• Take ownership of discovery, technical scoping, architecture, implementation, evaluation, productionization, adoption, and handoff for tailored customer solutions.

• Implement the current product using customer data to demonstrate value in sales negotiations.

• Quickly prototype near-production-ready solutions when existing product capabilities fall short.

• Create the smallest viable prototype to validate hypotheses within deal timelines.

• Design production solutions ensuring security, reliability, observability, maintainability, and architectural integration.

• Develop, deploy, and assess solutions utilizing customer data.

• Evaluate adoption, workflow impact, reliability, and time-to-value; iterate in collaboration with stakeholders.

• Collaborate with Product and R&D to transform validated customer trends into roadmap investments, reusable components, and platform enhancements.

• Create reusable accelerators based on recurring customer demands.

• Develop and continuously refine solution specifications in partnership with customers.

• Assess business potential, market requirements, competitive advantages, and functional and technical specifications with the Product team.

• Align customer needs, ideas, roadmaps, and visions with Product and Sales organizations.

• Measure role outcomes through influenced ACV, prototype delivery time, successful transition to production, accelerator reuse, and product gap decisions.

⛳️ Requirements

• Strong customer-facing and commercial acumen.

• Capability to conduct technical discovery sessions and engage in value discussions with both technical and business stakeholders.

• Ability to connect technical solutions with customer outcomes and deal value.

• Skill in generalizing customer solutions into reusable accelerators.

• Experience in LLM application development.

• Knowledge of RAG, prompt and context engineering, and agent orchestration.

• Insight into judgment calls regarding single versus multi-agent patterns and memory and state management.

• Familiarity with modern AI coding tools such as Claude Code.

• Understanding of enterprise integrations within a regulated utility sector.

• Experience with ESRI ArcGIS/Smallworld, IBM Maximo/EAM, SAP/Oracle ERP/PPM, and PowerBI/reporting systems.

• Technical and functional comprehension of REST and streaming APIs, authentication methods, and integration with enterprise systems of record.

• Willingness to travel to customer sites as necessary, up to approximately 50%.

• Preferred background in software or data engineering.

• Experience in building and deploying maintainable software (preferred).

• Proficiency in Angular, Python, or a similar programming language (preferred).

• Knowledge of SQL, data modeling, and processes for ingestion, transformation, and serving pipelines (preferred).

• Strong debugging skills with imperfect customer data in live environments (preferred).

• Experience in production engineering focusing on observability, performance, and operating at scale (preferred).

• Previous experience in customer-facing technical roles, solutions engineering, forward deployment, technical consulting, or in startups (preferred).

• Past experience deploying AI solutions in enterprise or regulated settings (preferred).

🏝️ Benefits

• Flexible paid time off, encompassing sick leave and holidays.

• Comprehensive medical, dental, and vision insurance.

• Flexible spending accounts.

• Life insurance and disability benefits.

• Tuition assistance programs.

• Opportunities for community involvement and volunteering events.

• Bonus structure.