Forward Deployed Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Transform prioritized use cases and pre-sales assumptions into delivery scope, technical plans, and phased implementation strategies.

• Outline customer workflows, exception paths, approval processes, escalation rules, and human-in-the-loop controls.

• Create and develop customer-specific AI agent solutions, encompassing orchestration logic, prompt architecture, retrieval flows, workflow rules, and decision-making logic.

• Integrate various customer data sources, APIs, SaaS platforms, CRMs, ERPs, and enterprise knowledge systems.

• Establish evaluation methods, guardrails, and acceptance criteria for functionality, reliability, safety, task success, and readiness for production.

• Conduct iterative testing, failure analysis, and performance optimization.

• Prepare solutions for production by implementing access controls, observability, rollout sequencing, exception handling, fallback behavior, and support readiness.

• Oversee go-live and initial shift stabilization, which includes issue resolution, workflow modifications, and customer-facing hypercare.

• Document implementation patterns, runbooks, failure scenarios, and enhancements.

• Provide field insights back to Product, Engineering, and transformation teams.

⛳️ Requirements

• Proven experience in a high-impact, customer-facing technical position such as Forward Deployed Engineering, Solutions Architecture, Technical Consulting, Deployment Engineering, or AI-focused SaaS implementation.

• Practical experience in building and deploying AI, LLM, or agentic systems within production environments.

• Strong understanding of LLMs, prompt engineering, retrieval systems, vector databases, evaluation techniques, and agent orchestration frameworks.

• Proficient in Python, JavaScript/TypeScript, Go, or similar programming languages.

• Experience with APIs, enterprise integrations, and workflow automation.

• Capability to convert ambiguous business objectives and standard operating procedures into deliverable technical solutions.

• Excellent customer communication skills and the ability to articulate technical concepts to both technical and non-technical audiences.

• High degree of ownership, sound judgment in ambiguous situations, and a proactive approach towards action and measurable results.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Opportunities for professional growth.

• Access to cutting-edge AI tools.

• Robust training programs.

• Inclusive office environment.

• Collaborative and connected workplace culture.