Forward Deployed Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Transition AI agents from sold status to live operation at designated credit unions

• Engage in discovery sessions with credit union representatives

• Develop integrations with core banking and loan origination systems

• Write and refine agent behavior, including prompts, tools, and evaluations

• Conduct live testing with staff from credit unions

• Provide support to agents during the go-live phase and the initial weeks of production

• Weekly production coding in integrations, modules, and agents

• Collaborate with engineers, pod leads, product managers, AI Operations Managers, and AI sales specialists

• Manage the technical aspects of credit union implementations from start to finish

• Execute evaluation and tuning cycles using golden transcripts, rubric judges, and regression suites

• Perform on-site visits and translate field feedback into product decisions

• Contribute reusable features to the Agents Platform

• Develop implementation playbooks for AI Operations teams

• Travel to customer locations when in-person participation is essential

⛳️ Requirements

• Over 5 years of experience in software engineering within a dynamic environment

• Proficient in TypeScript and Node.js backend development, particularly in large codebases

• Familiarity with NestJS, CQRS, schema-validated boundaries, and dependency injection

• Experience in integration and API engineering, including secure service-to-service connections, third-party APIs, webhooks, and legacy banking systems

• Understanding of OAuth, machine-to-machine authentication, tenant-scoped access, secret management, and safeguarding PII in logs

• Capability to interact directly with customers and provide technical recommendations

• Willingness to travel approximately 20% of the time, with potential one- to two-week periods around project kickoffs and go-lives

• Must be located in the United States and available for short-notice travel

• A genuine interest in LLM agents and evaluation methodologies for non-deterministic systems

• Familiarity with voice and telephony, Temporal or event-driven orchestration, Python, core banking or LOS integration, and credit union or banking industry knowledge is desirable but not mandatory

• Must be legally authorized to work in the United States

• Must not require employment visa sponsorship now or at any time in the future

🏝️ Benefits

• Work remotely from any location

• Participate in biannual off-site meetings

• Enjoy flexible paid time off each year

• Stock options available

• Budget for home office setup

• Funding for work-related travel and co-working spaces

• Comprehensive health and dental insurance plans