Forward Deployed Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with the Implementation Consultant to assess customer requirements, translating them into configurations, new functionalities, or custom-coded solutions while emphasizing scalability and reusability.

• Define new platform capabilities in conjunction with the SaaS development team to ensure successful customer go-live.

• Manage the entire technical onboarding process for customers, including legacy data extraction, field and workflow mapping, transformation authoring, staging dry-runs, delta reviews, and production cutover with guaranteed data integrity.

• Convert municipal operational needs into product configurations, encompassing case types, workflows, fees, templates, and permissions.

• Develop migration transformations, integration adapters, and extraction tools for legacy systems.

• Lead technical stakeholder engagement on the customer side, collaborating with IT directors, GIS teams, conducting security reviews, and setting up municipal Entra/Okta SSO.

• Transform manual implementation workarounds into specifications for tooling or product capabilities.

• Create the Forward Deployed Engineer playbook, which includes runbooks, mapping templates, extraction scripts, and estimation models.

• Integrate AI coding agents as a key component of the implementation process.

• Successfully manage a cohort of customers under the new implementation model, ensuring zero data integrity incidents and maintaining auditable migrations.

• Aim to reduce and measure implementation timelines effectively.

• Develop a repeatable FDE playbook for future team members.

• Drive improvements in tooling and products based on field reports.

• Report directly to the CTO.

⛳️ Requirements

• Minimum of 5 years of experience as a software engineer.

• At least 2 years in a customer-facing deployment role, such as Forward Deployed Engineer, solutions architect, solutions engineer in a data-intensive organization, or implementation engineer involved in writing production code.

• Strong knowledge of large language models (LLMs) and agentic automation.

• Proficient in SQL and data migration techniques, including working with undocumented legacy schemas and ensuring auditable data extraction.

• Strong skills in TypeScript.

• Proficient in Python for creating extraction tools.

• Experience with SSO integration using SAML/OIDC and REST/webhooks.

• Ideally, familiarity with GIS (Esri/parcel data) and payment systems.

• Comfortable interacting directly with non-technical government clients, city clerks, security reviewers, and IT directors.

• Good judgment regarding custom solutions versus repeatable tooling.

• Willingness to travel to customer locations as required.

• Successful candidates must complete thorough background checks that focus on relevant global sanctions and criminal offenses.

• Eligibility to work in Canada, as this position is based in Canada.

🏝️ Benefits

• Competitive compensation package.

• Well-deserved time off.

• Comprehensive benefits to ensure health and wellness for you and your family.

• Occasional in-person meetings for the entire company or specific departments, typically occurring 1-2 times a year.

• An inclusive workplace culture.

• Accommodations available during the application and interview processes.