Flood Reporting Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Review, research, and confirm updates related to flood insurance, including escrow flood loan payments.

• Interpret, organize, and ensure the accuracy of insurance data.

• Conduct outbound calls and explore insurance carrier websites to validate and update coverage information.

• Input, modify, or adjust insurance details in AS400, LPS, Citrix, FiServ, MSP, and other client database systems.

• Investigate and verify insurance updates for compliance with FEMA and NFIP, flood adequacy, timing notifications, private investors, and escrow payment distributions.

• Modify flood insurance lines based on reports, documentation, or AS400 history and update the FI system of record accordingly.

• Address escrow disbursement discrepancies by examining loans and reaching out to insurance agencies or companies.

• Analyze and manage flood exception reports, resolving discrepancies using both internal and external systems.

• Compare private insurance flood policy jackets with regulatory standards.

• Generate client-specific reports and address exceptions necessitating manual flood coverage assessments using calculators, appraisals, and cost evaluations.

• Archive documents in loan files for auditing purposes.

⛳️ Requirements

• High School Diploma or equivalent.

• At least one to two (1-2) years of experience in insurance data processing and verification, mortgage banking loan servicing, or a related field.

• Intermediate knowledge of mortgage escrow accounts or homeowners insurance.

• Proficient computer skills and accurate keyboard abilities using applications such as MS Word and Excel.

• Strong organizational skills to manage multiple tasks effectively.

• Excellent verbal and written communication skills.

• High attention to detail with the capability to maintain precision when processing data and identifying discrepancies.

• Familiarity with general office equipment such as phone systems, copiers, scanners, etc.

• Availability to work flexible hours, which may include early mornings, late evenings, or weekends.

• Ability to sit for extended periods while performing sedentary tasks.

• Capable of lifting up to 20 lbs. of files, supplies, documents, or other related items.

• Must pass pre-employment drug testing.

• Must be a non-tobacco user, as permitted by law.

🏝️ Benefits

• Competitive compensation package overall.

• Emphasis on work/life balance.

• Engagement activities for employees and recognition awards.

• Years of Service awards.

• Opportunities for career advancement and growth.

• Leadership Academy and Mentor Program.

• Continuing education and career certification opportunities.

• A variety of healthcare coverage options available.

• Traditional and Roth 401(k) retirement plans.

• Attractive Wellness Program.