Fleet Reliability & Support Specialist – MaintainX System Administrator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the daily configuration and governance of MaintainX, encompassing asset hierarchy, PM templates, failure coding library, work order types, user access, and system settings.

• Create, document, and uphold maintenance processes and SOPs that dictate how work is planned, executed, and recorded within the FPG team.

• Oversee system usage and assess the quality of work order completions; identify and rectify adherence gaps, incomplete records, and process deviations.

• Provide daily support for MaintainX, troubleshoot system issues, respond to process inquiries, and onboard new users.

• Ensure MaintainX data quality meets or exceeds the ≥95% completeness standard.

• Generate and manage regular MaintainX reporting for FPG performance reviews, governance cadences, and the FPG Manager’s monthly dashboard.

• Assist with commissioning handovers by confirming that Baseline Capture records are complete and appropriately structured prior to units entering Production mode.

• Configure and manage MaintainX as the system of record before the FPG goes live.

• Develop the minimum viable SOP package for the FPG launch, which includes work order closure standards, PM execution procedures, and user training materials.

• Produce a monthly MaintainX data quality report that identifies gaps, trends, and necessary improvement actions.

• Support Baseline Capture for all new units entering Production mode.

• Train new FPG team members on MaintainX processes and standards during their onboarding.

• Continuously enhance templates, workflows, and configurations as fleet and team requirements evolve.

• Travel occasionally to offices or sites for onboarding, training, or system rollout support, estimated at less than 5% annually.

⛳️ Requirements

• Strong IT skills with proven experience in administering a CMMS, EAM, or a similar maintenance/asset management platform.

• Experience with MaintainX is highly preferred and prioritized.

• Background in developing maintenance processes, SOPs, or work management procedures in written form.

• Capability to produce documentation that can be effectively followed by field and technical staff.

• Systematic and detail-oriented approach to ensuring data quality.

• Experience in identifying and addressing data completeness gaps within an operational system.

• Proficient in training and supporting non-technical users on operational software.

• Skilled in troubleshooting user issues and responding to process inquiries.

• Ability to constructively hold others to process standards and influence without authority.

• Comfortable working in a desk-based, remote, or office role without regular field requirements.

• Preference for candidates located in Calgary who can work in-office on a hybrid basis (asset).

• Hands-on maintenance or field operations experience (asset, not required).

• Experience in mining, oil & gas, construction, or other asset-intensive industries with structured maintenance programs (asset).

• MaintainX admin-level experience in configuring asset hierarchies, PM schedules, failure codes, and reporting (asset).

• Familiarity with reliability-centered maintenance (RCM) or similar frameworks (asset).

• Basic skills in reporting or data analysis, including exporting, querying, and summarizing MaintainX data (asset).

• Knowledge of ISO 55000 or similar standards (asset).

🏝️ Benefits

• A casual and enjoyable work environment.

• Flexible scheduling and opportunities for remote work.

• Extended health and dental benefits.

• Robots with lasers!