Fleet Operations Regional Manager – Eastern Region

This is a fully remote position, open to applicants in Florida, +5 more states.

📋 Description

• Directly oversee a distributed team of 8–15 Fleet Technicians throughout the Eastern Region, covering over 10 states.

• Recruit, onboard, develop, mentor, and assess technician talent.

• Manage technician schedules, on-call rotations, and deployment coverage to fulfill regional fleet SLAs.

• Take ownership of regional fleet Uptime, MTTR, MTBF, and first-time-fix-rate metrics, reporting weekly to the Head of Data & Fleet Operations.

• Act as the escalation point for intricate field issues and deploy or dispatch senior technicians as necessary.

• Conduct root cause analyses and collaborate with Engineering on systemic solutions.

• Oversee regional parts inventory and the tooling supply chain.

• Lead responses to fleet-wide safety incidents and field stops.

• Ensure compliance with DOT, OSHA, site-specific HSE, and other relevant regulations.

• Represent Bedrock in customer interactions, QBRs, and site evaluations.

• Communicate fleet status, maintenance schedules, and incident updates to Customer Success and clients.

• Ensure adherence to contractual SLAs and customer uptime commitments.

• Collaborate with Account Management and Sales on planning for regional expansion.

• Ensure documentation of repairs, preventive maintenance, inspections, and parts usage in the Fleet Management System.

• Enforce standardized maintenance procedures and corrective measures.

• Manage the regional operations budget and identify opportunities for cost reduction.

• Develop operational playbooks, escalation procedures, and standards.

• Provide field insights and customer feedback to Product and Engineering.

⛳️ Requirements

• A minimum of 5 years of experience in field service, fleet operations, or technical field management.

• At least 2 years in a supervisory or management role overseeing field technicians.

• Experience managing geographically dispersed teams across multiple states or regions.

• Hands-on technical background in electromechanical systems, robotics, industrial automation, aerospace, heavy equipment, EVs, or autonomous vehicles.

• Proven track record of owning and enhancing fleet uptime, MTTR, MTBF, or first-time-fix-rate KPIs.

• Strong analytical capabilities and the ability to utilize fleet monitoring data and summary reports.

• Excellent communication skills for both technical and non-technical stakeholders, as well as enterprise customers.

• Willingness to travel up to 50% across the Central Region, including overnight and multi-day trips.

• Valid US driver's license with a clean driving record.

• Ability to operate a commercial service vehicle if necessary.

• Proficiency with field service management software such as Fleetio, SAP, Salesforce Field Service, IFS, or similar FMS/ERP platforms.

• Preferred experience in robotics, autonomous systems, or advanced manufacturing.

• Familiarity with ISO reliability standards or equivalent frameworks is preferred.

• Experience managing preventive maintenance and complex corrective repairs is preferred.

• Preferred certification in Six Sigma, Lean, or other formal process improvement methodologies.

• Experience in a venture-backed or high-growth technology company is preferred.

• Ability to work outdoors in various conditions including noise, dust, sun, heat, rain, and other changing weather.

• Capability to lift up to 40 lbs, stand for extended periods, and occasionally work in confined or elevated spaces using appropriate PPE.

• Availability to work occasional weekends, evenings, or on-call shifts.

• Ability to operate a motor vehicle safely.

• Legally authorized to work in the United States.

🏝️ Benefits

• Flexible job roles and consideration for candidates in other locations.

• Opportunity to collaborate with a skilled team of construction veterans and top-tier engineers.

• Exposure to state-of-the-art autonomous systems and impactful infrastructure projects.