First Shift Supervisor

This is a fully remote position, open to applicants in Vermont.

📋 Description

• Supervise a team of 5-7 staff members, encompassing full-time, part-time, and per diem employees.

• Provide weekly or as-needed one-on-one supervisory support.

• Create and maintain comprehensive supervision notes and written feedback.

• Collaborate with HR to complete performance documentation.

• Oversee program scheduling to ensure that two staff members are on duty at all times.

• Develop regular work schedules and manage coverage during staff leaves.

• Utilize tracked data to guide performance evaluations and decisions.

• Facilitate one team meeting per shift each month.

• Recruit, interview, and hire team members for the Vermont Support Line.

• Provide training, onboarding for new staff, and professional development opportunities for current staff.

• Offer on-call support to operators dealing with challenging calls or requiring assistance.

• Communicate program expectations and limitations to callers and texters.

• Engage in program outreach efforts.

• Participate in agency leadership meetings.

• Provide confidential peer support using choice-based, person-centered, risk reduction, and strengths-based approaches.

• Adhere to policies and procedures, including emergency and on-call protocols.

• Complete the Certified Peer Support Provider (CPSP) process.

• Attend mandatory meetings, training sessions, and paid annual retreats.

• Perform additional duties as assigned.

⛳️ Requirements

• Must reside and work in Vermont.

• Must be able to attend one team meeting monthly and one supervision session weekly.

• Direct lived experience of what is commonly referred to as a mental health challenge or crisis (not limited to substance use challenges), with a willingness to share when appropriate.

• Capability to meet the requirements of the Certified Peer Support Provider (CPSP) process with The Copeland Center.

• Willingness to share personal life experiences with intentionality and thoughtfulness.

• Commitment to delivering quality peer support and alignment with peer values/ethics.

• Excellent interpersonal skills and the ability to build relationships with individuals from diverse backgrounds and experiences, including those who have faced marginalization, oppression, and injustice.

• Openness to self-reflection, learning, and taking responsibility.

• Willingness to practice new relational approaches and seek support when necessary.

• Ability to navigate crisis situations while establishing professional boundaries and personal limits.

• Comfort with risk and discomfort.

• Willingness to seek reconnection after disconnection.

• Ability to work both independently and collaboratively within a team.

• Advanced computer literacy skills; experience with Google Suite is preferred.

• Ability to multitask between phone calls, text lines, and team communications.

• Capacity to independently fulfill job requirements.

• High school diploma or equivalent work experience.

• Availability to work occasional holidays.

• Must be able to work at least one weekend shift.

• Must be available for on-call duties for one shift outside of the regular schedule and respond within 30 minutes.

• Ability to independently identify areas where feedback may be beneficial.

• Comfort with providing and documenting structured guidance and feedback.

• Strong professional writing skills, including the ability to complete formal performance documentation as necessary.

• Knowledge of community resources and supports.

• Ability to complete tasks successfully with minimal oversight.

• At least one year of experience in previous peer support roles and an understanding of the peer movement’s history (preferred).

• Professional peer support experience, Intentional Peer Support certification, and CPSP certification (preferred).

• At least one year of supervisory experience (preferred).

• Experience in group facilitation (preferred).

• Awareness of or experience with at least two of the following: the consumer/psychiatric survivor/ex-patient movement, mad pride movement, neurodivergence, risk reduction, healing justice, and disability justice (preferred).

• Ability to work from home independently in a confidential environment with limited distractions.

• Reliable internet connection.

• Daily operation of a computer and virtual phone software.

• Ability to attend mandatory meetings and training unless excused by the employee’s manager/HR.

• Ability to attend annual All Staff and Programmatic Retreats unless excused by the employee’s manager/HR.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Long Term Disability/Life Insurance.

• Paid Time Off (accruing 210 hours per year to start).

• 9 Paid Holidays Annually.

• 403(b) Retirement Savings Plan.

• Employee Assistance Program.

• Longevity Recognition Rewards.

• Access to a diverse range of Pathways facilitated trainings, including Intentional Peer Support.

• Annual All Staff and Programmatic Retreats are fully compensated.