FinOps Coordinator, Billing

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Process and verify invoices, ensuring they are accurate, complete, and billed in a timely manner.

• Carry out comprehensive billing activities while adhering to established service standards and operational timelines.

• Examine billing transactions in relation to contracts, purchase orders, supporting documentation, and service records.

• Collaborate on billing tasks with internal stakeholders, clients, and external vendors.

• Investigate and resolve billing discrepancies, exceptions, and escalations promptly.

• Manage billing adjustments, credit notes, corrections, and other account modifications.

• Ensure accurate billing records and data integrity across financial and operational systems.

• Create and disseminate operational, billing, and financial reports.

• Oversee billing dashboards, operational reports, and key performance indicators.

• Prepare and analyze daily, weekly, and monthly reports on invoice processing, billing status, exceptions, and performance metrics.

• Engage with customers, vendors, and internal stakeholders to address billing inquiries and resolve issues.

• Recognize opportunities for enhancing billing processes, improving efficiency, and maintaining exceptional customer service.

⛳️ Requirements

• Proven experience in billing, invoicing, accounts receivable, finance operations, or a related area.

• Exceptional attention to detail and a strong commitment to accuracy.

• Outstanding analytical, organizational, and problem-solving abilities.

• Capability to prioritize multiple tasks and manage deadlines effectively.

• Strong written and verbal communication skills.

• Proficiency in Microsoft Excel and experience with financial, ERP, or billing systems.

• Experience with reporting, reconciliations, and operational metrics is preferred.

• Ability to work independently while effectively collaborating across cross-functional teams.

• Fluent in Portuguese is required.

• Proficiency in English is preferred.

• Customer-focused mindset dedicated to delivering high-quality service.

• Strong ownership and accountability for billing accuracy and issue resolution.

• Capability to excel in a dynamic environment while maintaining attention to detail.

• A continuous improvement mindset and willingness to identify opportunities to enhance processes and outcomes.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible working hours and a supportive work environment.