Financial Support Service Billing Supervisor

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee financial support services personnel to guarantee high-quality service delivery and the fulfillment of client and performance objectives.

• Manage staffing levels and workflow demands, allocating staffing resources according to shifts or service lines.

• Balance billing responsibilities effectively.

• Oversee the employee lifecycle processes, including recruiting, onboarding, training, development, succession planning, and offboarding.

• Track client inventory balances and ensure prompt billing and follow-up on accounts receivable.

• Ensure compliance with workflow from proforma generation to invoice collection, including necessary reviews and approvals.

• Act as the primary contact for team members, addressing daily inquiries and concerns.

• Handle customer questions, communicate issues along with proposed solutions, and manage escalations.

• Liaise with the law firm regarding overdue balances and escalate problematic accounts as necessary.

• Maintain an understanding of client billing and payment terms, discounts, and preferences.

• Prepare administrative reports and manage production-related processes.

• Assist the manager with P&L activities, managing overtime and time-off considerations.

• Ensure timely transfer of e-billed invoices to the e-billing vendor.

• Uphold company and client policies, service level agreements (SLAs), and quality standards.

• Collaborate with the manager to create development plans and challenging assignments.

• Establish goals, prioritize tasks, and provide continuous performance feedback.

• Support monthly Client Service Reviews and Quarterly Business Reviews.

• Promote cross-training and teamwork to enhance client service delivery.

⛳️ Requirements

• An associate or bachelor’s degree in Business, Finance, or a related field is required; equivalent experience may be accepted in lieu of formal education.

• A minimum of 5 years of billing experience in a law firm or professional organization is required; 6+ years is preferred.

• At least 3 years of experience supervising all or part of the billing function in a professional services setting is preferred.

• Exceptional customer service abilities.

• Strong verbal, written, leadership, and interpersonal communication skills.

• Proficiency in 3E, Elite, or Aderant, as well as an industry-standard collection software tool.

• Advanced skills in MS Excel, including pivot tables, charts, graphs, and formulas.

• Proficiency in MS Word and PowerPoint.

• Familiarity with legal terminology and formats for legal documents.

• Capability to multitask and adhere to tight deadlines.

• Outstanding organizational and time-management abilities.

• Ability to foster team collaboration and take ownership of tasks and projects.

• Strong attention to detail.

• Successful completion of pre-employment background checks and drug screenings.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• Paid time off.

• Disability insurance.

• 401(k) plan with company matching contributions.

• Life insurance.

• Options for voluntary supplemental insurance coverage.

• Parental leave.

• Adoption assistance.

• Tuition reimbursement.

• Discounts from employers/partners.

• Participation in bonus, commission, or incentive programs may be available based on the role.