Financial Counselor I

This is a fully remote position, open to applicants in United States.

📋 Description

• Financially secure patient accounts for endoscopy and hospital procedures as well as office visits.

• Verify and comprehensively document insurance benefits utilizing Greenway and the Authorization Worklist.

• Oversee referrals and authorizations, achieving an average of over 23 verifications daily.

• Monitor outstanding accounts and inform office and management staff about necessary postponements or cancellations.

• Maintain an error rate below 2% of the total volume processed over the last two quarters.

• Respond to the internal Financial Counselor phone line, assisting employees with verification and billing inquiries.

• Confirm benefits for office visits and manage referrals and authorizations at least three days prior to the scheduled service.

• Set up payment plans for self-pay patients and those with significant outstanding balances or deposits.

• Assist with patient voicemails, document imports, and tasks related to the patient portal.

• Complete special verification tasks and inform patients of payments, balances, and required deposits.

• Collect, record, and update patient demographic and insurance data.

• Provide counseling to patients and their families regarding payment for medical treatments or procedures.

• Fulfill information requests from United Digestive personnel.

• Ensure HIPAA compliance and maintain strict confidentiality concerning patient information.

• Engage in staff meetings and marketing initiatives as instructed.

• Execute other responsibilities and special projects as assigned.

• Report directly to the Financial Counselor Manager.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• 3-5 years of experience in insurance verification, prior authorization, and precertification within a medical environment.

• Gastroenterology experience is preferred.

• Proficient in computer use.

• Ability to type at a speed of 40 words per minute.

• Competence in using practice management and Microsoft Office applications.

• Exceptional verbal and written communication skills.

• Strong attention to detail.

• Capacity to assist patients, visitors, colleagues, and physicians with courtesy and respect.

• Professional, friendly, warm, and helpful demeanor.

• Compassionate approach when assisting those who are ill and seeking help.

• Ability to organize, prioritize, and manage multiple tasks effectively.

• Capability to work under pressure and communicate issues promptly.

• Skill in communicating clearly and professionally through telephone, email, and face-to-face interactions.

• Ability to interpret and implement clinical and non-clinical best practices.

• Must successfully pass a pre-employment drug screening.

🏝️ Benefits

• Full-time employment opportunities.

• Drug-free workplace environment.

• Equal opportunity employer committed to diversity.