Fin Care Specialist I – Customer Service

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver support for patient relations within Patient Financial Services.

• Identify, analyze, address, and respond to customer inquiries, concerns, and issues.

• Follow up on accounts to ensure timely payment and resolution.

• Oversee assigned work queues and workload, ensuring accurate and prompt resolution of accounts.

• Elevate issues and challenges to the supervisor as necessary.

• Comply with departmental documentation standards while correctly utilizing activity codes and data fields.

• Investigate accounts and conduct follow-up activities to address inquiries and customer complaints.

• Communicate with patients, insurance providers, and authorized third parties.

• Negotiate and document payment plans in accordance with established policies.

• Initiate collection calls to both patients and insurance companies.

• Maintain accounts receivable following departmental protocols.

• Refer uncollectible accounts to collection agencies or attorneys as needed.

• Direct accounts to the appropriate work queue for necessary approvals.

• May receive cross-training in other revenue cycle functions and provide backup coverage.

⛳️ Requirements

• High School Diploma or GED is required.

• An Associate degree in business administration or a related field is preferred.

• College-level coursework in finance, business, or health insurance is preferred.

• A minimum of 1 year of experience in hospital billing or professional billing and/or collections is required.

• Experience in customer service and call center environments is required.

• Advanced knowledge in specialized functions is necessary.

• Comprehensive understanding of the revenue cycle is essential.

• Exceptional customer service skills are required.

• Ability to work independently is necessary.

• Capability to quickly de-escalate issues is required.

• Strong analytical and problem-solving abilities are essential.

• Proficiency in understanding, interpreting, and explaining payor contracts and CSMC billing and collections policies and practices is necessary.

• Detailed knowledge of Cedars-Sinai’s core patient accounting systems and/or department-specific systems is important.

• Familiarity with hospital and department policies, procedures, PHI, and the PFS employee handbook is required.

• Ability to negotiate and document payment plans in line with established policies is necessary.

🏝️ Benefits

• Healthcare and dental insurance.

• Generous vacation policy.

• Paid time off.

• 403(b) retirement plan.

• Competitive compensation.

• A dynamic and inclusive work environment.