Field Tool Technician

This is a fully remote position, open to applicants in Oregon, +1 more state.

📋 Description

• Deliver on-site tool support, maintenance, and consulting services at customer locations throughout the territory.

• Educate customer staff on appropriate tool usage, maintenance practices, and safety measures.

• Organize and arrange customer visits according to availability and requirements.

• Foster relationships with independent clients.

• Offer on-site consulting regarding tool operation and workshop configuration to enhance tool efficiency.

• Acquire knowledge and assist with Victaulic tools, equipment, and specialized devices at customer sites.

• Diagnose, repair, and conduct preventive maintenance on customer tools and equipment.

• Answer customer service inquiries regarding tool issues with diagnosis and repair solutions.

• Carry out on-site calibration, testing, and commissioning of newly installed tools and equipment.

• Perform warranty assessments and repairs at customer locations.

• Manage customer tool inventories and service documentation.

• Create comprehensive service reports and provide customer recommendations.

• Offer technical advice on tool applications and industry best practices.

• Adhere to company safety protocols and engage in safety evaluations.

⛳️ Requirements

• Minimum of 3 years of experience in field service or equipment maintenance.

• Strong mechanical aptitude and exceptional organizational skills.

• Competence in interpreting technical manuals, schematics, shop mathematics, and using precision instruments.

• Ability to perform all field service tasks, including equipment setup, maintenance, and repairs.

• Capacity to follow both verbal and written instructions, work independently at customer sites, and deliver outstanding customer service.

• Capability to lift within OSHA-approved safe lifting limits.

• Willingness to work at heights, within confined spaces, and across various industrial environments at customer facilities.

• Comfort with extensive travel, up to 80% of the time.

• Proficiency in Microsoft Office Suite, computer systems, and software applications for managing customer service reports and tool maintenance records.

• An associate or technical degree.

• Familiarity with diagnostic software, equipment management systems, and computerized maintenance management programs.

• Immigration sponsorship is not offered for this position.

🏝️ Benefits

• Company vehicle, laptop, iPhone, corporate credit card, and car maintenance card.

• Career advancement programs and pathways for internal promotions.

• Tuition assistance and opportunities for ongoing education.

• Health and welfare benefits.

• Retirement savings plan (401K).

• Life insurance coverage.

• Short- and long-term disability insurance.

• Benefits for retirees.

• Parental leave.

• An inclusive, team-oriented culture.

• Comprehensive benefits package as outlined above.