Field Technician II – Client Onsite

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Provide assistance to designated locations, including data centers, Points of Presence (POPs), and physical site services.

• Collaborate with network teams and local vendors for installation, repair, and maintenance tasks.

• Implement physical-layer rack and stack setups.

• Uphold quality standards at designated data center sites and remote POPs.

• Execute physical installation, repair, maintenance, and testing tasks.

• Aid in card additions or replacements, software upgrades, and related testing.

• Suggest process enhancements that impact network asset quality and efficiency.

• Provide site survey assistance for OSP and ISP projects, large space and power initiatives, and equipment deployments.

• Conduct site audits and resolve data discrepancies with Network Surveillance and other departments.

• Assist in managing local construction vendors to ensure adherence to MOPs, standards, quality, and cleanliness.

• Coordinate with LEC and other technicians to enable installation, repair, and maintenance.

• Carry out site surveys for network builds, augmentations, and decommissioning.

• Support site access, equipment staging, and related activities.

• Travel as necessary.

• Perform other responsibilities as needed.

⛳️ Requirements

• Associate's degree (A.A) or equivalent from a two-year college or technical institution, along with 2 to 5 years of relevant experience and/or training; or a comparable combination of education and experience.

• Develop productive internal and external working relationships.

• Exercise judgment within established procedures and practices to determine the appropriate course of action.

• Knowledge of data center and POP infrastructure, including OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.

• Familiarity with the installation and maintenance of telecom/network equipment, such as DWDMs, backbone and management routers, IP switches, and optical and digital infrastructure.

• Understanding of splicing and working within a manhole, vault, or handhole environment.

• Knowledge of telecommunications testing equipment, including microscopes, source and power meters, and OTDRs; experience in testing SONET and Ethernet bandwidths.

• Familiarity with telecommunications testing standards and procedures, including wire-mapping, bit error rate, power, delay, loss, reflectance, and dispersion.

• Understanding of state and local regulatory standards, procedures, and permitting requirements.

• Ability to work effectively with LECs, telecom service providers, landlords, electricians, construction operators, and non-technical end users.

• Capable of working independently, diagnosing issues, and taking appropriate actions with minimal supervision.

• Experience with spreadsheets, workflow and project management applications, and administrative software.

• Understanding of how to utilize a Tier-1 ITSM platform.

• Ability to perform office-related tasks, navigate within an office environment, use a computer, and communicate effectively.

• Capable of performing occasional repetitive wrist, hand, and finger movements.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company matching contributions.

• Opportunities for professional development and career advancement.

• Flexible work schedule and remote work options.