Field Technician

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee a designated area that includes the Piedmont Triad region and the North Carolina/Virginia border.

• Offer technical support to address network performance challenges and aid in resolving outages.

• Manage smaller projects or segments of larger projects, providing accurate updates on status and progress.

• Identify and suggest improvements for maintenance and repair processes to senior staff and management.

• Collaborate with senior technicians to create job aids, scopes of work, and procedural documents.

• Complete necessary training to stay updated on systems, products, and organizational standards.

• Assist with network operations to enhance performance and reliability.

• Provide technical support, manage smaller projects, and contribute to the enhancement of operational processes.

• Undertake additional duties and projects as assigned by management.

• Participate in both day and night work schedules, including an on-call rotation that covers weekends and holidays.

• Travel within the assigned market and on-call areas.

⛳️ Requirements

• A Bachelor's Degree or an equivalent combination of education and experience (Required).

• Vocational/Technical Training or a related field is preferred.

• 2-4 years of experience in Field Operations and maintenance is preferred.

• 2-4 years of experience in wireless telecommunications or a related field is preferred.

• Basic understanding of electronics and interconnecting circuits, including RF transmitters, antenna systems, AAV, fiber, microwave radio, and AC-DC power systems.

• Practical knowledge of Radio Access Network (RAN) architecture, components, and operations.

• Familiarity with wireless backhaul technologies and configurations, such as microwave and fiber-based solutions.

• Experience with RAN equipment and 5G NR standards, or the ability to learn.

• Working knowledge of base station equipment, including installation, configuration, and maintenance.

• Commitment to ongoing training, certifications, and hands-on skill development.

• Understanding of disaster recovery protocols and contingency plans.

• Ability to identify, diagnose, and resolve network issues across hardware and software systems.

• Capability to plan, coordinate, and execute field assignments while managing time, resources, and priorities.

• Ability to offer hands-on technical assistance and field-level support.

• Strong attention to detail.

• Proficient problem-solving and troubleshooting skills.

• Proficiency in Microsoft Office Suite and similar productivity tools.

• Understanding of Internet Protocol and a willingness to utilize AI-driven tools.

• Capability to operate fiber test, line, and antenna test equipment is preferred.

• Excellent verbal and written communication skills are preferred.

• Self-motivated with a proactive approach is preferred.

• Basic leadership abilities and the capacity to prioritize multiple tasks is preferred.

• Ability to work both independently and collaboratively in a team environment is preferred.

• Adaptability to changing environments and priorities is preferred.

• Flexibility in working hours, including day and night shifts, weekends, holidays, and on-call rotation (Required).

• Ability to lift between 50-70 pounds and work outdoors in various weather conditions (Required).

• Must be at least 18 years old.

• Must have legal authorization to work in the United States.

• Travel is required.

• This is a DOT-regulated position.

🏝️ Benefits

• Annual stock grant.

• Employee stock purchase plan.

• 401(k) plan.

• Free, year-round financial coaching.

• Medical, dental, and vision insurance.

• Flexible spending account.

• Paid time off.

• Up to 12 paid holidays.

• Paid parental and family leave.

• Family building benefits.

• Backup care services.

• Enhanced family support.

• Childcare subsidy.

• Tuition assistance.

• College coaching services.

• Short- and long-term disability insurance.

• Voluntary AD&D coverage.

• Voluntary accident coverage.

• Voluntary life insurance.

• Voluntary disability insurance.

• Voluntary long-term care insurance.

• Discounts on mobile services and home internet.

• Pet insurance options.

• Commuter and transit programs.

• Opportunities for career advancement and employee development.