Field Technician

This is a fully remote position, open to applicants in Kentucky, +1 more state.

📋 Description

• Provide technical assistance to address network performance challenges and aid in resolving outages.

• Oversee smaller projects or segments of larger projects, ensuring accurate status reports and progress updates.

• Suggest and advocate for maintenance and repair process enhancements to senior personnel and management.

• Collaborate with senior technicians to create job aids, scopes of work, and procedural documentation.

• Complete necessary training to stay updated on systems, products, and organizational standards.

• Support network operations in the South and Southwestern regions of Kentucky.

• Enhance and sustain network performance and reliability across a broad range of sites.

• Undertake additional tasks and projects as assigned by business management.

⛳️ Requirements

• Bachelor's Degree or an equivalent combination of education and experience (Required).

• Vocational/Technical Training or a related field (Preferred).

• 2–4 years of experience in Field Operations and maintenance.

• 2–4 years of experience in wireless telecommunications or a related field.

• Familiarity with electronics.

• Basic operational understanding of RF transmitters, antenna systems, AAV, fiber, microwave radio, AC-DC power systems, and AI.

• Practical knowledge of Radio Access Network (RAN) architecture, components, and operations.

• Comprehension of wireless backhaul technologies, including microwave and fiber-based solutions.

• Experience with or the ability to learn 5G New Radio (NR) standards and RAN equipment.

• Working knowledge of base station equipment, including installation, configuration, and maintenance.

• Capacity to enhance skills through ongoing training, certifications, and practical experience.

• Familiarity with disaster recovery protocols and contingency plans.

• Capability to systematically identify and resolve network issues across hardware and software systems.

• Ability to plan, coordinate, and execute field assignments while managing time, resources, and priorities.

• Proficiency in providing hands-on technical support and field-level assistance.

• Attention to detail.

• Strong problem-solving and troubleshooting skills.

• Proficiency in Microsoft Office Suite and comparable productivity tools.

• Understanding of Internet Protocol and readiness to utilize AI-driven tools.

• Ability to operate fiber, line, and antenna testing equipment (Preferred).

• Must be at least 21 years old to operate a company-assigned vehicle.

• Legally authorized to work in the United States.

• Willingness to travel.

• Flexible hours are required, including day and night shifts, weekends, holidays, and participation in market on-call rotation.

• Ability to lift between 50 and 70 pounds and work outdoors in various weather conditions.

🏝️ Benefits

• Annual stock grant.

• Employee stock purchase plan.

• 401(k) plan.

• Access to free, year-round financial coaching.

• Medical, dental, and vision insurance.

• Flexible spending accounts.

• Paid time off.

• Up to 12 paid holidays.

• Paid parental and family leave.

• Family building benefits.

• Back-up care services.

• Enhanced family support.

• Childcare subsidies.

• Tuition assistance programs.

• College coaching services.

• Short- and long-term disability coverage.

• Voluntary AD&D insurance.

• Voluntary accident coverage.

• Voluntary life insurance.

• Voluntary disability insurance.

• Voluntary long-term care insurance.

• Discounts on mobile services and home internet.

• Pet insurance options.

• Commuter and transit benefits.

• Opportunities for career growth and development.