Field Technician – Appalachian Corridor

This is a fully remote position, open to applicants in Maryland, +3 more states.

📋 Description

• Provide technical assistance to address network performance challenges and aid in outage resolution efforts.

• Oversee smaller projects or segments of larger projects, delivering precise status and progress updates.

• Identify and suggest improvements to processes related to maintenance and repair activities.

• Collaborate with senior technicians in the creation of job aids, scopes of work, and procedural documentation.

• Complete necessary training to stay updated on current systems, products, and organizational standards.

• Maintain and enhance network performance and reliability across various field sites.

• Support Engineering & Operations teams throughout western Maryland, the West Virginia Panhandle and Potomac Highlands, the Shenandoah Valley of Virginia, and south-central Pennsylvania.

• Provide coverage along the I-70, I-81, and I-68 corridors and undertake occasional day travel within the Mid-Atlantic region.

• Execute additional duties and projects as assigned by business management.

⛳️ Requirements

• Bachelor's Degree or a combination of education and experience considered equivalent (Required).

• 2-4 years of experience in Field Operations and maintenance.

• 2-4 years of experience in wireless telecommunications or other relevant fields.

• Basic understanding of electronics and interconnecting circuits, including RF transmitters, antenna systems, AAV, fiber, microwave radio, AC-DC power systems, and AI.

• Practical knowledge of RAN architecture, components, and operations.

• Familiarity with wireless backhaul technologies and configurations, including microwave and fiber-based solutions.

• Experience with or a willingness to learn about RAN equipment and 5G NR standards.

• Working knowledge of base station equipment, including installation, configuration, and maintenance.

• Awareness of disaster recovery protocols and contingency plans.

• Ability to identify, diagnose, and resolve network issues.

• Project management skills.

• Capability to provide hands-on technical support.

• Strong attention to detail.

• Problem-solving and troubleshooting skills.

• Proficient in Microsoft Office Suite and similar productivity tools.

• Understanding of Internet Protocol and a willingness to integrate AI-driven tools.

• Flexible schedule, including day and night shifts, weekends, holidays, and participation in an on-call rotation.

• Ability to lift 50-70 pounds and work outdoors in varying weather conditions.

• Must be at least 21 years old to operate a company-assigned vehicle.

• Legally authorized to work in the United States.

• Required travel within the market.

• Experience with Nokia AirScale, Ericsson RAN, Ceragon, Ericsson wireless transport, and Nokia cell site routers is advantageous.

• Proficiency in using fiber test, line, and antenna test equipment is preferred.

• Excellent verbal and written communication skills are preferred.

• Attributes such as self-motivation, initiative, leadership, prioritization, independence, teamwork, and flexibility are preferred.

🏝️ Benefits

• Annual stock grant.

• Employee stock purchase plan.

• 401(k).

• Free, year-round access to money coaches.

• Annual bonus or periodic sales incentive or bonus, depending on the role.

• Medical, dental, and vision insurance.

• Flexible spending account.

• Paid time off.

• Up to 12 paid holidays.

• Paid parental and family leave.

• Family building benefits.

• Backup care.

• Enhanced family support.

• Childcare subsidy.

• Tuition assistance.

• College coaching.

• Short- and long-term disability insurance.

• Voluntary AD&D coverage.

• Voluntary accident coverage.

• Voluntary life insurance.

• Voluntary disability insurance.

• Voluntary long-term care insurance.

• Discounts on mobile services and home internet.

• Pet insurance.

• Commuter and transit programs.

• Opportunities for career growth.