Field Team Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee and guide a team of HVAC field service technicians responsible for the installation, servicing, and maintenance of HVAC systems within data centers.

• Create and execute service protocols and best practices tailored for data center HVAC operations.

• Ensure adherence to industry standards, government regulations, and safety protocols.

• Work alongside data center project managers and stakeholders to address preventive maintenance, system failures, and develop customized solutions.

• Monitor and enhance inventory levels to ensure service vehicles are equipped with necessary parts and tools.

• Collaborate with sales and marketing teams on strategies for data center HVAC services.

• Manage customer feedback through the C2 customer complaint system.

• Assist with Services sales promotions, tools, and objectives.

• Provide feedback on Service Sales regarding scope definition and associated costs, while also sharing leads.

• Offer insights to Service Engineering on the quality and availability of technical support.

• Share leads with both the Sales PM Team and the Service Sales Team.

• Engage in recruiting activities as needed.

• Advise supervisors and relevant personnel on schedule conflicts, service challenges, equipment issues, employee matters, and other job-related concerns.

• Conduct orientation for new hires, field training, and ongoing educational programs.

• Execute quality assurance checks in the field.

• Enter timesheets accurately.

• Review, prepare, submit, and authorize expense reports for payment.

• Generate service reports and assess field technician narratives.

⛳️ Requirements

• 5-7 years of extensive experience in the HVAC sector, particularly within data center environments.

• At least 3 years of experience in a leadership position managing a team of technicians.

• Profound understanding of the specialized demands and obstacles linked to data center HVAC systems.

• Strong grasp of data center infrastructure and operational standards.

• Experience with advanced monitoring and management systems utilized in data centers.

• Exceptional problem-solving capabilities combined with a keen attention to detail.

• Willingness to travel (with short notice) across multiple site locations to fulfill business requirements as needed.

• Familiarity with data center certifications such as CDCMP, CDCP, or similar is advantageous.

• Relevant HVAC certifications; EPA Certification is highly preferred.

• Strong preference for experience with refrigeration and controls.

• Proficient computer skills, especially in the Microsoft Office Suite.

• Strong communication and customer service abilities.

• Capacity to effectively collaborate with cross-functional teams to achieve performance goals and support the mission and vision of the Data Center Business.

• Clean driving record and readiness to travel frequently to various job sites.

• Capability to exert up to 50 pounds of force occasionally and/or up to 20 pounds frequently or consistently.

• Ability to climb, stoop, kneel, crouch, reach, stand, walk, push, pull, and lift.

• Close visual acuity for data preparation and analysis, viewing computer screens, and extensive reading.

• All offers are contingent upon a pre-employment drug test and background check, as applicable for the position.

🏝️ Benefits

• Medical, dental, and vision coverage

• 401K plan

• Paid Time Off (PTO)

• Referral bonuses