Field Team Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead and mentor a team of HVAC field service technicians responsible for the installation, servicing, and maintenance of HVAC systems in data center environments.

• Develop and implement service protocols and best practices for HVAC operations in data centers, ensuring adherence to industry standards and government regulations.

• Collaborate with project managers and stakeholders on preventive maintenance, quick responses to system failures, and tailored solutions.

• Ensure compliance with safety guidelines and promote a culture that prioritizes safety, efficiency, and customer satisfaction.

• Oversee inventory management procedures to ensure service vehicles are equipped with necessary parts and tools.

• Work with sales and marketing teams on strategies for data center HVAC services.

• Manage customer experiences through the C2 customer complaint system.

• Assist in supporting Services sales promotions, tools, and objectives.

• Provide feedback to Service Sales regarding scope definition and cost estimations, and share leads.

• Offer insights to Service Engineering on the quality and availability of technical support.

• Share leads with Sales PM and Service Sales teams to enhance Service Sales opportunities.

• Participate in recruitment activities when required.

• Advise supervisors or relevant personnel regarding schedule conflicts, service challenges, equipment issues, employee concerns, and other job-related matters.

• Conduct new hire orientations, field training, and continuous education.

• Perform quality assurance checks in the field.

• Complete back-office service administration tasks, including timesheet entries, expense report reviews/preparations/submissions/approvals, and service report creation/review.

⛳️ Requirements

• 5-7 years of extensive experience in the HVAC sector, with a strong emphasis on data center environments.

• At least 3 years in a leadership position managing a team of technicians.

• Comprehensive knowledge of the unique demands and challenges related to data center HVAC systems.

• Strong understanding of data center infrastructure and operational standards.

• Familiarity with advanced monitoring and management systems utilized in data centers.

• Exceptional problem-solving skills combined with a keen attention to detail.

• Willingness to travel (sometimes on short notice) to various site locations as business needs arise.

• Proficient computer skills, including expertise in Microsoft Office Suite.

• Excellent communication and customer service capabilities.

• Ability to effectively collaborate with cross-functional teams to achieve performance goals and support the mission and vision of the Data Center Business.

• Clean driving record and a readiness to travel frequently to different job sites.

• Medium Work: Capability to exert up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or constantly to move objects.

• Skills in climbing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, and lifting.

• Close visual acuity for tasks such as data preparation and analysis, viewing computer screens, and extensive reading.

• All offers are contingent upon a successful pre-employment drug test and background check, as required for the position.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401K plan.

• Paid Time Off (PTO).

• Referral bonuses.