Field Team Manager

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Oversee and provide guidance to HVAC field service technicians involved in the installation, servicing, and maintenance of HVAC systems for data centers.

• Create and execute service protocols and best practices for HVAC operations within data centers.

• Ensure adherence to industry standards, government regulations, and safety protocols.

• Collaborate with data center project managers and stakeholders on preventive maintenance, system failures, and tailored solutions.

• Monitor and enhance inventory to ensure service vehicles are equipped with necessary parts and tools.

• Work with sales and marketing teams to formulate HVAC service strategies for data centers.

• Manage customer feedback through the C2 customer complaint system.

• Assist in promoting Services sales initiatives, tools, and objectives.

• Offer feedback to Service Sales regarding scope definitions and cost assessments, and share potential leads.

• Provide insights to Service Engineering on the quality and availability of technical support.

• Share leads with Sales Project Managers and Service Sales teams.

• Engage in recruitment efforts.

• Counsel supervisors on scheduling conflicts, service challenges, equipment issues, employee matters, and other job-related concerns.

• Conduct orientation for new hires, field training, and continuous education.

• Implement field quality assurance inspections.

• Handle back-office service administration tasks, including timesheet entry, expense report reviews and approvals, as well as service report preparation and evaluation.

⛳️ Requirements

• 5-7 years of significant experience in the HVAC industry, particularly in data center settings.

• At least 3 years in a leadership position managing a team of technicians.

• In-depth understanding of the specific needs and challenges related to data center HVAC systems.

• Strong grasp of data center infrastructure and operational procedures.

• Experience with advanced monitoring and management systems utilized in data centers.

• Exceptional problem-solving skills combined with a keen attention to detail.

• Willingness to travel on short notice to various site locations as needed.

• Bachelor's degree in Mechanical Engineering, a related field, or an equivalent combination of education and professional experience is preferred.

• Familiarity with data center certifications such as CDCMP, CDCP, or equivalent is advantageous.

• Relevant HVAC certifications; EPA Certification is highly preferred.

• Strong preference for experience with refrigeration and controls.

• Proficient in computer skills, including the Microsoft Office Suite.

• Excellent communication and customer service capabilities.

• Ability to effectively collaborate with cross-functional teams.

• Clean driving record and readiness to travel frequently to various job sites.

• Capability to perform medium work, including lifting up to 50 pounds occasionally and/or up to 20 pounds frequently or constantly.

• Ability to climb, stoop, kneel, crouch, reach, stand, walk, push, pull, and lift.

• Close visual acuity for data preparation, computer terminal viewing, and extensive reading.

• Successful completion of a pre-employment drug test and background check, if applicable.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401K retirement plan.

• Paid Time Off (PTO).

• Referral bonuses.