Field Support Specialist

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide support for Daikin HVAC products, which include FIT Side Discharge and RA_QA systems.

• Supervise installations to guarantee correct setup and successful operation.

• Conduct and assess Manual J and D reports.

• Offer technical assistance through phone, XOi, and email channels.

• Address and resolve issues related to system design, installation, and product performance.

• Provide on-site technical support as needed.

• Complete comprehensive field service reports.

• Set up and commission control systems, encompassing refrigerant charging, equipment addressing, operational adjustments, and field configuration.

• Conduct training sessions for distributors and dealers regarding installation, commissioning, controls, and troubleshooting.

• Gather and analyze system performance data utilizing Daikin diagnostic tools.

• Offer solution-oriented feedback and customer guidance on system operation, maintenance, and control scheduling.

• Execute direct installation, service, or support as necessary.

• Travel across the country, up to 75% of the time.

⛳️ Requirements

• At least 5 years of practical installation and technical service experience in the HVAC sector.

• Strong knowledge of refrigeration, airflow dynamics, HVAC principles, and system configuration.

• Excellent communication and interpersonal abilities.

• Capacity to work both independently and as part of a team.

• Ability to effectively communicate technical concepts, issues, and solutions.

• Demonstrated technical skill in explaining HVAC product functionality to both end users and technicians.

• Strong planning, organizational, analytical, and decision-making skills.

• Proficient in Microsoft Excel and PowerPoint.

• Solid documentation and problem-solving capabilities.

• Valid driver's license is required.

• Must be legally authorized to work in the United States.

• Should not require employer-sponsored work authorization now or in the future.

• Must be capable of performing essential responsibilities with or without reasonable accommodation.

• An associate’s degree is highly preferred.

• Industry certifications such as EPA/RSES, NATE, Title 24 expertise, or a California contractor license are preferred.

🏝️ Benefits

• Significant travel opportunities.

• Protections under equal employment opportunity laws.

• Reasonable accommodations for essential job functions.

• Legally authorized employment in the United States without any requirement for employer-sponsored work authorization.