Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform field visits to assist with installations, initiate new systems, and troubleshoot existing systems.

• Engage with customers prior to and following start-up to facilitate testing, training, and troubleshooting.

• Generate field service reports for both internal and external purposes to ensure knowledge transfer.

• Collaborate with the sales team on replacement parts and recommend spare parts for current systems.

• Act as a technical representative at trade shows, webinars, and promotional events.

• Aid in product selection, configuration, and integration according to customer requirements and industry standards.

• Keep updated on factory processes, tools, materials, and equipment.

• Take on additional projects and responsibilities as assigned by the Field Service Manager or company leadership.

• Travel throughout the continental United States 50% of the time.

• Report directly to the Field Service Manager.

• Operate remotely from a home office while visiting customer locations.

⛳️ Requirements

• High School Diploma, GED, or equivalent qualification.

• Minimum of 2 years of experience in field service, system start-ups, or equipment manufacturing.

• Strong mechanical skills and troubleshooting abilities.

• Capability to coordinate with maintenance and chemical companies regarding water treatment systems.

• Proficiency in MS Office Suite (Outlook, Excel, Teams, PowerPoint) and other pertinent systems.

• Exceptional verbal and telephone communication abilities.

• Competence in explaining system functionality remotely via phone or MS Teams.

• Ability to train customers on-site regarding various water treatment systems and provide technical documentation.

• Knowledge of and compliance with applicable laws, codes, policies, regulations, and safety practices and procedures.

• Must establish employment eligibility successfully and complete background checks and required pre-employment testing satisfactorily.

• Capability to stand for extended periods.

• Ability to lift and carry up to 25 pounds.

• Ability to push and pull up to 25 pounds.

• Ability to navigate physically around the customer's site.

• Ability to read documents and communicate effectively with management and coworkers.

• Must wear required personal protective equipment at customer locations.

🏝️ Benefits

• Competitive salary based on your skills, qualifications, and experience.

• Comprehensive medical and dental insurance.

• Retirement benefits.

• Family building benefits, including paid maternity/paternity leave.

• 10 paid holidays and Paid Time Off.

• Opportunities for continued professional development and educational reimbursement.

• Fitness reimbursement programs.

• Employee discount programs.