Field Service Technician

This is a fully remote position, open to applicants in Oklahoma, +1 more state.

📋 Description

• Service, maintain, and install products at customer locations.

• Conduct electrical and mechanical testing in line with maintenance agreements.

• Identify system failures and devise cost-effective solutions.

• Refer complex issues to advanced technical support or the quality reporting system.

• Create new customer service or product agreements as necessary.

• Address customer support inquiries within an assigned territory.

• Build and maintain key customer relationships while understanding their needs.

• Collaborate with team members to ensure efficient and effective customer service.

• Assist customers from the commissioning phase through the acquisition of their next Trojan system.

• Diagnose systems and processes, pinpoint root causes, and apply corrective actions.

• Craft innovative solutions to fulfill customer requirements and enhance product offerings.

• Travel approximately 80% to 90% within the U.S., with occasional trips to Canada.

• Report directly to the Field Service Manager.

⛳️ Requirements

• 3 to 5 years of experience in Field Service.

• Proficiency in reading and interpreting mechanical, electrical, and P&ID diagrams.

• Strong background in electrical systems.

• Experience collaborating with cross-functional teams, including Engineering, Sales, and Operations.

• Prior work-related travel experience.

• Possession of a valid driver’s license.

• Valid passport required for travel to Canada.

• Preferred: experience with PLCs, particularly Allen Bradley, WAGO, and Siemens.

• Preferred: knowledge of gates and actuators.

• Preferred: understanding of water treatment plant processes.

• Preferred: experience with implementing LEAN principles.

• Preferred: experience collaborating with external Contractors and Engineers.

🏝️ Benefits

• Company vehicle, phone, and credit card provided.

• Professional onboarding and various training opportunities.

• Access to career coaching and development initiatives.

• Health benefits offered.

• 401(k) plan available.

• Paid time off included.

• Medical, dental, and vision insurance provided.

• Option for remote work from home.