Field Applications Engineer II

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Assist in the deployment, installation, commissioning, troubleshooting, servicing, and ensuring code compliance of Generac home energy solutions, which include generators, solar, storage, and load management systems.

• Provide on-site assistance for the installation, commissioning, startup, and troubleshooting of home energy systems and related equipment.

• Record installation, commissioning, service, and support activities in comprehensive field reports.

• Address complex product, installation, commissioning, and service challenges both on-site and through phone, email, and virtual support.

• Work collaboratively with senior technical specialists and Field Application Engineers on escalated issues.

• Maintain consistent communication with dealers, installers, and service providers to enhance product adoption, installation quality, and customer satisfaction.

• Deliver technical training sessions at customer, dealer, and distributor locations as well as internal teams.

• Evaluate electrical one-line diagrams, load calculations, transfer switch configurations, and site-specific installation plans.

• Collaborate with Product Development, Engineering, Service, and Quality teams on product launches, field evaluations, dealer audits, root-cause investigations, and product enhancements.

• Assess training materials, installation manuals, service documentation, technical bulletins, and customer-facing content for technical precision.

• Provide technical advice to sales associates, dealers, contractors, distributors, and service organizations.

• Identify technical, regulatory, permitting, utility interconnection, and code-compliance challenges and coordinate resources to address them.

• Mentor Field Application Engineer I team members.

• Travel up to 75% regionally within the Midwest, with potential trips to Canada.

⛳️ Requirements

• An associate’s degree in electrical engineering, mechanical engineering, engineering technology, construction management, or a related technical field is preferred.

• Minimum of 3 years of experience in supporting, installing, servicing, commissioning, or troubleshooting residential and light commercial power generation systems.

• Familiarity with reviewing electrical drawings, one-line diagrams, site plans, and installation documentation.

• A bachelor’s degree in electrical engineering, mechanical engineering, engineering technology, construction management, or a related technical discipline is preferred.

• At least 7 years of experience in supporting, installing, servicing, commissioning, or troubleshooting residential and light commercial power generation systems.

• Experience with home standby generators, automatic transfer switches (ATS), load management, generator controls, and related electrical infrastructure.

• Background in technical support, field service, field applications engineering, or technical training within the power generation, electrical, construction, or energy sectors.

• Proven experience in delivering technical training to contractors, dealers, distributors, or customers.

• Demonstrated ability to diagnose electrical, mechanical, communications, and controls issues in generator systems.

• Experience in collaborating with Engineering, Product Management, Service, Warranty, Quality, and Sales teams.

• Background in field investigations, product validation, new product introductions, and continuous improvement processes.

• Generator manufacturer training or certification from Generac, Cummins, Kohler, Briggs & Stratton, CAT, or similar organizations is preferred.

• Additional credentials such as Master Electrician, Journeyman Electrician, NABCEP PV Associate, NETA, NICET, OEM Generator Certification, or equivalents are advantageous.

• Strong understanding of residential and commercial electrical systems.

• Ability to interpret schematics and operate high voltage and measurement equipment, including oscilloscopes, meters, and loggers.

• Working knowledge of remote monitoring, connected devices, and network communications used in power generation systems.

• Competency with NEC and applicable utility interconnection standards.

• Familiarity with natural gas and propane fuel systems, generator sizing, load calculations, and backup power applications.

• Excellent problem-solving, root-cause analysis, troubleshooting, time management, and organizational skills; able to prioritize effectively in a fast-paced environment.

• Strong interpersonal skills with the ability to build relationships with customers, peers, and management.

• Clear, accurate, and timely communication in English, including the ability to explain complex technical concepts and respond to customer inquiries.

• Proficiency in Microsoft Office and the ability to learn additional computer systems.

• Candidates requiring sponsorship now or in the future, including OPT or H1B transfer, are not eligible for consideration.

• A valid driver’s license and successful MVA checks are mandatory.

• A professional home office setup and safe storage for job-related tools and materials are required.

🏝️ Benefits

• Opportunities to learn new technologies and contribute to both business and customer success.

• Remote work arrangement available.

• Professional development through mentoring and technical training opportunities.