Field Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Travel to partner locations to showcase, install, maintain, and repair xPloration™ instruments.

• Adhere to safety and quality protocols in both laboratory and partner settings.

• Diagnose hardware and software issues utilizing logs, schematics, and factory guidelines.

• Communicate findings with Field Applications Scientists and Technical Product Development for follow-up with partners.

• Monitor service activities and organize shipments of instruments and consumables.

• Contribute to standard operating procedures, service protocols, and other technical documentation.

• Maintain precise service records, installation documentation, and quality control paperwork.

• Develop diagnostic tools to enhance issue resolution and improve instrument and service data systems.

• Utilize AI and analytics to oversee performance, proactively identify issues, and convert field data into product enhancements.

• Perform additional duties as necessary.

• Report to the Senior Manager of Technical Product Development.

• Collaborate effectively with Field Applications, Technical Product Development, and Sales teams.

⛳️ Requirements

• BSc in Engineering, Electronics, Physics, Biomedical Engineering, or a related technical discipline with over 5 years of practical experience with complex laboratory or analytical instruments.

• Alternatively, an MSc in a relevant field with a minimum of 2 years of hands-on experience.

• Strong diagnostic and problem-solving abilities for hardware and software challenges.

• Proven experience in documenting service activities and creating clear, detailed reports.

• Excellent written and verbal communication skills, with the ability to train others on technical equipment.

• Well-organized and capable of managing field work, in-house testing, and logistical tasks.

• Ability to work autonomously in the field while collaborating with internal teams.

• Willingness to travel up to 75% of the time.

• Physical capability to lift up to 20 lbs. and operate in various laboratory environments.

• Proficient in Microsoft Office and familiar with service management or ticketing software.

• Skilled in programming languages such as Python, Java, C++, etc.

• Experience in supporting high-throughput screening, single-cell, microfluidic, or imaging platforms within a life sciences context.

• Knowledge of antibody discovery workflows or experience in biotech R&D settings.

🏝️ Benefits

• Annual base salary.

• Target bonus opportunities.

• Equity participation.

• Refresh grants.

• Employee Stock Purchase Plan (ESPP).

• Comprehensive health insurance plans.

• Immediate 401k matching.

• Paid time off (PTO).

• Sick leave provisions.

• Paid parental leave.

• Commuter benefits.

• Wellness stipend.

• Education reimbursement.

• Options for remote work or telecommuting.

• An inclusive work environment.

• Equal Opportunity Employer.