Field Services Operations Leader – Central West

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Oversee the daily operations and performance of field service technicians.

• Assist with workforce planning, scheduling, and allocation of resources.

• Offer on-site guidance, coaching, and technical assistance to field staff.

• Track technician performance, productivity, service standards, and key performance indicators (KPIs).

• Engage in the hiring, onboarding, and continuous development of field service personnel.

• Ensure the delivery of high-quality services in accordance with ABB ELSE standards, safety protocols, and customer expectations.

• Aid in resolving escalated service issues alongside technical experts and management.

• Foster strong customer relationships through effective communication, responsiveness, and problem-solving.

• Review service reports, documentation, and compliance records.

• Promote ABB's safety culture and adherence to safety policies, procedures, and regulations.

• Conduct field audits, job observations, and safety inspections.

• Support quality assurance initiatives and necessary corrective actions.

• Analyze service data to identify trends and suggest improvements in processes, tools, and workflows.

• Assist in the implementation of new programs, technologies, and operational strategies.

• Manage inventory, tools, and equipment preparedness.

• Contribute to budget planning, cost management, and efforts to enhance operational efficiency.

⛳️ Requirements

• Bachelor’s Degree with 5+ years of experience in field service, technical service operations, maintenance, or a similar industrial/technical setting, or an equivalent combination of education and experience.

• Proven experience in team leadership, coordination, or supervisory roles.

• Strong grasp of field service operations, safety practices, and principles of customer service.

• Exceptional communication, organizational, and problem-solving abilities.

• Willingness to travel within the Central Area Territory as necessary.

• Experience with industrial equipment, electrical systems, automation, or energy solutions.

• Familiarity with ABB products, service processes, or enterprise systems.

• Demonstrated capability to coach and develop field personnel.

• Strong analytical skills with the ability to interpret service data and performance metrics.

🏝️ Benefits

• Choose between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan with a Health Savings Account.

• Select between two dental plan options: Core and Core Plus.

• Vision benefits provided.

• Company-paid life insurance equivalent to 2X base pay.

• Company-paid Accidental Death & Dismemberment (AD&D) insurance equal to 1X base pay.

• Voluntary life and AD&D insurance available, fully employee-paid up to specified maximums.

• Short Term Disability coverage for up to 26 weeks, provided by the company.

• Long Term Disability coverage at 60% of pay, company-paid, with the option to buy up to 66 2/3% of pay.

• Supplemental benefits include accident insurance, hospital indemnity, critical illness coverage, and pet insurance.

• Parental Leave available for up to 6 weeks.

• Employee Assistance Program offered.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program available.

• Retirement 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) offered.

• Continuous learning and support tailored to employee objectives.