Field Service Technician – Ulm Region

This is a fully remote position, open to applicants in Germany.

📋 Description

• Commissioning and maintaining heat pumps at the premises of end customers and at sites of system operators.

• Offering service-oriented guidance to our heating contractor clients via phone and on-site to ensure their satisfaction.

• Assisting colleagues in the technical field service throughout the broader area surrounding the assigned territory.

• Engaging in the on-call service to provide prompt assistance to customers.

• Contributing to the development of sustainable energy solutions through the commissioning, maintenance, and troubleshooting of heat pumps.

⛳️ Requirements

• Completed vocational training in a technical field such as plant mechanics for sanitary, heating, and air-conditioning technology (SHK), refrigeration mechatronics, electronics for energy and building technology, electrician, or electrical installer.

• Additional qualification as a master craftsperson or technician is preferred.

• Professional background in customer service, specifically in heating technology, refrigeration technology, or air-conditioning and ventilation technology.

• Certification for handling Category 1 refrigerants is mandatory; Category 2 certification is advantageous.

• Valid Class B driving license.

• Proficient in both written and spoken German.

• Strong technical skills, a high degree of customer orientation, and a willingness to travel.

🏝️ Benefits

• Your workday begins and concludes at your home.

• A Mercedes-Benz company vehicle equipped on-site with the necessary materials for your service tasks.

• A modern company mobile phone.

• Health programs available for employees and their families.

• Corporate benefits providing attractive offers from various brands and service providers.

• A company pension scheme.

• 30 days of paid vacation annually.

• A competitive total compensation package, including additional benefits and health programs.