Field Service Technician – Protein Equipment

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Install, configure, commission, and initiate processing equipment at customer locations.

• Conduct functional testing prior to customer handoff.

• Support new equipment installations, production trials, and process validation efforts.

• Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, and control-related issues.

• Troubleshoot PLC-driven equipment and collaborate with engineering teams on intricate technical challenges.

• Provide immediate assistance during equipment malfunctions and critical production scenarios.

• Analyze recurring operational problems, identify root causes, and implement sustainable solutions.

• Execute preventive maintenance programs and equipment evaluations to reduce downtime.

• Suggest upgrades, repairs, and enhancements to processes.

• Offer technical support remotely through phone, email, and virtual communication platforms.

• Educate operators and maintenance staff on safe operation, troubleshooting, and maintenance techniques.

• Build strong customer relationships through attentive, professional service.

• Act as a technical resource to assist customers in maximizing productivity and operational efficiency.

• Complete service reports, inspection records, installation documentation, and maintenance logs.

• Oversee company-issued tools, diagnostic equipment, and spare parts inventory.

• Adhere to company, customer, and regulatory safety standards.

⛳️ Requirements

• Minimum of 1 year of experience in field service, industrial maintenance, food processing, meat processing, or a similar manufacturing setting.

• Proficient mechanical and electrical troubleshooting abilities with the capability to diagnose and repair complex equipment issues.

• Familiarity with PLC-controlled machinery and automated systems.

• Ability to read and interpret schematics, electrical diagrams, technical documents, and service manuals.

• Strong analytical and problem-solving skills with a customer-oriented mindset.

• Excellent verbal and written communication abilities, including the capacity to convey technical concepts to non-technical audiences.

• Self-driven with the capability to work independently in a remote, travel-based role.

• Willingness to travel frequently and provide after-hours support as necessary.

• Valid driver’s license and a satisfactory driving record are required.

• Ability to adhere to OSHA and Lockout/Tagout (LOTO) safety regulations.

🏝️ Benefits

• Comprehensive Medical Coverage

• Dental Insurance

• Vision Care Benefits

• Health Savings Account (HSA) with company contributions

• Flexible Spending Account (FSA) with employer contributions

• Employer-Paid Life Insurance

• Employer-Paid Short- and Long-Term Disability Coverage

• Employee Assistance Program (EAP)

• Paid Time Off

• Paid Company Holidays

• 401(k) Retirement Plan with Company Match

• Ongoing Technical Training and Professional Development Programs

• Bonus and incentive pay