Field Service Technician, Ozone

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Execute tasks that encompass installation, startup, functional and performance testing, training, project closeout, warranty transition, service, and aftermarket contracts.

• Adjust PLC software as necessary.

• Determine service needs and oversee site resources to ensure timely completion of activities.

• Supervise other suppliers or Xylem resources on-site as required.

• Perform Total Care equipment condition audits and pinpoint service opportunities.

• Diagnose customer equipment issues, identify root causes, and coordinate parts and services to address problems.

• Collaborate with customers and internal Xylem teams to address requests, complaints, and observations.

• Analyze project specifications, designs, and scope of supply to optimize onsite service execution.

• Recognize unmet customer needs and suggest innovative parts, service, and PMA contract possibilities.

• Broaden Xylem’s presence across customer facilities, including sister brands and competitor setups.

• Prepare, organize, and lead onsite training for equipment operation, safety, and preventative maintenance.

• Complete and submit weekly activity reports along with relevant documentation.

• Identify and communicate modifications to product or project documentation for review and approval.

• Review budgeted hours, predict service labor, and manage site hours to stay within budget.

• Ensure that onsite equipment complies with safety, quality, company, and project specifications.

• Adhere to all Environmental Safety & Health policies.

• Engage in Xylem Watermark volunteer initiatives.

• Travel frequently, exceeding 75%, to fulfill job responsibilities.

⛳️ Requirements

• 3 to 5 years of experience with Ozone oxidation process equipment in municipal or industrial water or wastewater sectors is advantageous.

• Proficient in reading and interpreting Process and Instrumentation Drawings (P&ID diagrams), including hydraulic profiles, piping, gas diffusion, pumps, valves, supports, and skids.

• Experience in training and repair services for instrumentation like flow meters, level transmitters, temperature transmitters, pressure transmitters, and dew-point analyzers.

• Familiarity with low- and medium-voltage electrical equipment, power distribution panels, conduit and cable trays, grounding, three-phase network configuration, harmonics and distortion, IEEE, and NEC.

• Knowledge of PLC and HMI controls and networks, online debugging, network troubleshooting, SCADA interfaces, I/O hardware and software configuration and testing, cross-referencing, searching, and code debugging.

• General understanding of UL and CSA standards.

• Capability to conduct training sessions and presentations for customer operators, technicians, and maintenance personnel.

• Strong verbal and written communication skills.

• Willingness to travel more than 75% within the US and Canada.

• Ability to obtain and maintain a US or Canadian driver’s license and passport.

• Strong focus on customer interaction and satisfaction.

• Green Belt Certification is preferred, or a willingness to obtain it.

• Capability to sit or stand, reach, bend, and move throughout the facility.

• Dexterous use of hands and fingers to operate office machinery.

• Ability to occasionally lift or transport items weighing up to 35 pounds.

• Close vision ability is required.

🏝️ Benefits

• Paid Volunteer Program through Xylem Watermark.

• Employee Resource Groups (ERG).

• Reasonable accommodations for employees with disabilities.

• An inclusive workplace and Equal Employment Opportunity/Affirmative Action environment.