Field Service Technician II – DCA

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Diagnose, service, install, deploy, and repair Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at client locations.

• Travel daily to various sites in and around the Washington, DC area, including Ronald Reagan Washington National Airport.

• Maintain accurate field service logs and job documentation.

• Conduct follow-up calls with customers to ensure their satisfaction.

• Address daily service repair requirements and enhance customer satisfaction.

• Communicate effectively with clients and nurture positive customer relationships.

• Provide customer training as necessary.

• Respond to both emergency and non-scheduled service requests.

• Complete scheduled maintenance within established timelines.

• Document inspections, maintenance, and repair activities, submitting necessary paperwork promptly.

• Order, install, and return parts, managing the repair-parts cycle time.

• Keep accurate inventories of parts and tools.

• Review logs for unresolved issues and prepare formal reports for customers.

• Engage in Service Sales opportunities and support revenue initiatives.

• Maintain and calibrate tools and testing equipment.

• Evaluate equipment performance using field-support data and suggest modifications or enhancements.

• Provide technical assistance to customers and other service professionals.

• Participate in site surveys, pilot service programs, meetings, special projects, and report creation as needed.

• Develop relationships with senior Field Service Technicians and Product Managers to address customer needs and remain updated on technical advancements.

• Manage and reduce costs while maximizing revenue.

• Submit expenses, time sheets, and administrative documents within designated timelines.

• Adhere to company health, safety, and environmental regulations.

⛳️ Requirements

• Associate’s Degree, relevant trade certification (electrical, electronic, mechanical), or military training in electrical, mechanical, or electronics.

• 1–3 years of relevant electrical or mechanical field service experience may be accepted in lieu of education.

• 1–3 years of experience in troubleshooting and repairing electrical and electronic systems and equipment.

• Proficient in computer skills and competent with all applications in the MS Office Suite.

• Aptitude for mastering specialized software applications.

• Exceptional oral and written communication abilities.

• Strong focus on customer service and teamwork.

• Willingness and capability to travel on short notice.

• Ability to respond to emergency and non-scheduled service requests within set response times.

• Must maintain up-to-date technical certifications.

• Must successfully undergo TSA vetting for Sensitive Security Information (SSI) access.

• Must successfully complete a federal background investigation.

• Must be able to lift/carry 80 lbs.

• Must be able to push/pull 200 lbs.

• Must be capable of moving/manipulating equipment weighing up to 1,000 lbs with assistance from approved devices.

• Ability to frequently bend, stoop, twist, turn, and work in unconventional positions.

• Capability to work safely in extreme environments and around hazardous industrial equipment.

• Must comply with U.S. export control and security regulations.

• Must be willing to travel, work overtime, and be available outside standard Monday–Friday hours when necessary.

🏝️ Benefits

• Competitive Business Profit Plan.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with company match.

• Paid time off.

• Excellent training programs.

• Opportunities for career advancement both locally and globally.

• Inclusive work environment.

• Strong leadership support.

• Emphasis on safety and employee wellbeing.

• Flexible benefits that cater to health, wellbeing, financial, and lifestyle needs.