Field Service Technician II

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Address daily service repair requirements and enhance customer satisfaction.

• Install, repair, and maintain equipment at customer locations.

• Provide necessary training to customers.

• Record inspections, maintenance, and repair activities, submitting documentation promptly.

• Manage the ordering, installation, and return of parts while overseeing repair-parts cycle time.

• Review logs for unresolved issues and prepare formal reports for customers.

• Engage in service sales opportunities and support revenue initiatives.

• Maintain and calibrate tools and testing equipment.

• Evaluate equipment performance using field-support data and suggest enhancements.

• Offer technical assistance to customers and fellow service professionals.

• Participate in site assessments, pilot service programs, and meetings.

• Keep communication lines open with senior Field Service Engineers and Product Managers.

• Manage and reduce costs effectively.

• Travel daily to customer sites in and around Hebron, including the airport.

• Adhere to company health, safety, and environmental standards.

⛳️ Requirements

• Associate’s Degree, relevant trade certification, or military training in electrical, electronic, or mechanical disciplines.

• 1–3 years of equivalent experience in electrical or mechanical field service work may be considered in place of the specified education.

• At least 3 years of experience diagnosing and repairing electrical and electronic systems and equipment in the field.

• Proficient in using all programs within the MS Office Suite.

• Ability to learn specialized software programs.

• Basic technical understanding of Trace and X-Ray technologies.

• Exceptional communication, organizational, interpersonal, phone, and customer service skills.

• Strong emphasis on customer satisfaction and teamwork.

• Willingness and capability to travel on short notice.

• Must successfully clear a federal background check and TSA vetting for Sensitive Security Information (SSI) access.

• Compliance with applicable U.S. export control and security regulations is required.

• Capability to lift and carry up to 80 lbs.

• Proficiency in operating carts, hoists, davit cranes, pallet jacks, and other equipment.

• Full body mobility is necessary.

• Ability to work safely in diverse environments around hazardous industrial machinery.

• Willingness to work overtime and hours outside of the standard Monday–Friday schedule as needed.

• Must be capable of working in a drug-free environment and submit to drug testing as allowed by law.

🏝️ Benefits

• Competitive Business Profit Plan.

• Medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Paid time off.

• Flexible benefits designed to support health, wellbeing, financial, and lifestyle requirements.

• Training and career advancement opportunities locally and globally.

• An inclusive workplace with strong leadership and a focus on safety and wellbeing.