Field Service Technician

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver technical support and services for digital cinema equipment to customers.

• Conduct preventive maintenance on cinema projection systems, digital signage, audio systems, servers, and power supplies.

• Provide on-demand services and develop and implement support strategies.

• Test electronic assemblies, components, and parts utilizing electronic testing equipment.

• Inspect equipment and assemblies for defects and replace any faulty components.

• Repair equipment and carry out field testing as required.

• Address firmware and software-related issues.

• Investigate customer complaints regarding product quality, tolerances, specifications, and condition upon delivery.

• Document and analyze production quality data and communicate complaint status and resolutions to the relevant personnel.

• Install electronic or digital equipment and verify the effectiveness of installations.

• Log daily activities in Field Point, including task descriptions, expenses, hours worked, labor, and travel details.

• Accept additional responsibilities as assigned.

⛳️ Requirements

• Associate's degree (A. A.) or a similar qualification from a two-year college or technical institution, or an equivalent combination of education and experience.

• Experience with electronics in the Pro-Av market is essential.

• Knowledge of computer and networking concepts and architectures is required.

• Prior experience with digital cinema equipment is preferred.

• Strong attention to detail is necessary.

• Proficiency in MS Office applications.

• Exceptional customer service skills are mandatory.

• Must possess a valid, state-issued driver’s license.

• Ability to stand, sit, squat, and bend for extended periods.

• Excellent verbal and written communication skills are required.

• Comfortable operating in a high-stress, fast-paced environment with changing priorities.

• Strong time management, organizational, and analytical abilities are essential.

• Self-motivated individual capable of identifying and resolving issues as they arise.

• Ability to effectively interface with a diverse range of personnel within the organization.

• Willingness to work weekends, holidays, and be on-call as needed.

• Willingness to travel in and out of the market up to 70–80% of the time.

🏝️ Benefits

• Competitive salary and benefits package.

• A dynamic work environment that encourages energy, creativity, and results.

• Highly collaborative and flexible workplace culture.

• Opportunities to establish high-caliber partnerships and collaborate with industry leaders and experts.

• We invest in and utilize cutting-edge technologies.

• 401(k) plan with employer matching.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Company-paid disability insurance.

• Flexible spending account options.

• Health savings account with an employer contribution of up to $1,250 per year.

• Accident plan options.

• Hospital indemnity plan options.

• Critical illness plan options.

• Both company-paid and voluntary life insurance options available.