Associate Field Service Technician

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Install, troubleshoot, and deliver technical support for hardware and software products and components, primarily at customer locations.

• Conduct routine inspections, cleaning, and various services as scheduled.

• Execute minor product repairs within a designated territory.

• Assess products for proper functionality and address or escalate issues following established protocols.

• Arrange service appointments and complete any necessary documentation.

• Collaborate with customers to ensure their satisfaction and comprehension of product features.

• Diagnose hardware and software malfunctions utilizing diagnostic tools.

• Carry out component-level hardware repairs.

• Clean and adjust mechanical parts as needed.

• Configure and install relevant software.

• Conduct preventive maintenance and replenish consumables.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate customers on the usage and operation of installed hardware and software.

• Engage in training, KPI initiatives, and assigned special projects.

⛳️ Requirements

• Educational background or equivalent work experience is necessary.

• A minimum of 1–2 years of applicable experience or a comparable combination of education and experience in Field Services.

• Strong written and verbal communication skills are essential.

• Possession of a driver's license and a driving record that meets DN's fleet criteria.

🏝️ Benefits

• Equal opportunity employer.

• Workplace that values diversity.

• Comprehensive training in hardware and software through on-the-job, classroom, and web-based platforms.