Field Service Technician II

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Address daily service repair requirements and enhance customer satisfaction.

• Install, repair, and maintain equipment on-site.

• Provide necessary customer training.

• Record inspections, maintenance, and repair activities, submitting paperwork without delay.

• Manage the ordering, installation, and return of parts while overseeing the repair-parts cycle time.

• Review logs for unresolved issues and prepare official customer reports.

• Engage in Service Sales opportunities and support revenue-generating programs.

• Maintain and calibrate tools and testing equipment.

• Evaluate product and equipment performance using field-support data and suggest enhancements.

• Offer technical assistance to customers and other service professionals.

• Participate in site surveys, pilot-program service tasks, and meetings.

• Maintain professional communication with customers and senior field service engineers or product managers.

• Control and reduce costs effectively.

• Travel to airports, correctional facilities, courthouses, cruise ships, and various customer locations.

• Adhere to health, safety, environmental, export-control, and security regulations.

⛳️ Requirements

• Associate’s Degree, relevant trade certification, or military training in electrical, electronic, or mechanical disciplines.

• 1–3 years of comparable work and life experience may be considered in place of formal educational credentials.

• At least 3 years of experience in troubleshooting and repairing electrical and electronic systems and equipment in the field.

• Proficient in computer use and familiar with all Microsoft Office Suite applications.

• Ability to learn specialized software programs effectively.

• Strong oral and written communication skills.

• A solid focus on customer service and teamwork.

• Willingness and capability to travel on short notice.

• Access to Sensitive Security Information (SSI) and TSA vetting required.

• Successful completion of a federal background investigation is mandatory.

• Strong organizational, interpersonal, multitasking, and customer service capabilities.

• Ability to manage high-pressure situations.

• Self-motivated, dependable, and responsible.

• Exceptional telephone communication skills.

• Capacity to lift and carry up to 80 lbs.

• Proficient in operating carts, hoists, davit cranes, pallet jacks, and other designated devices.

• Full-body mobility is required.

• Ability to work safely in diverse environments and around hazardous industrial equipment.

• Willingness to travel, work overtime, and extend hours beyond the standard Monday–Friday schedule as needed.

• Compliance with drug-testing regulations as permitted by law.

🏝️ Benefits

• Competitive Business Profit Plan.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401(k) plan with company matching.

• Paid time off for employees.

• Comprehensive training programs.

• Opportunities for career advancement both locally and globally.

• Flexible benefits package that supports health, wellbeing, financial, and lifestyle needs.

• Inclusive workplace environment.

• Strong leadership presence.

• Commitment to safety and employee wellbeing.