Field Service Technician II

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Diagnose, service, install, deploy, and repair Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at client locations.

• Travel on a daily basis to various sites in and around the Nashville metropolitan area, including the airport.

• Maintain records for field service logs, filing systems, and job documentation.

• Conduct follow-up calls with customers to enhance satisfaction.

• Install, repair, and maintain equipment in the field as necessary.

• Provide customer training when required.

• Respond to emergency and unscheduled service requests within established timeframes.

• Complete routine maintenance within specified deadlines.

• Document inspections, maintenance, and repair activities, and submit paperwork promptly.

• Order, install, and return parts while managing the repair parts cycle time.

• Maintain accurate inventories of parts and tools.

• Review logs for outstanding issues and prepare reports for customers.

• Engage in service-sales opportunities and revenue initiatives.

• Seek guidance and support from senior Field Service Technicians.

• Maintain and calibrate tools and testing equipment.

• Evaluate equipment performance and suggest modifications or improvements.

• Provide technical assistance to customers and fellow service professionals.

• Participate in site surveys, pilot service activities, meetings, special projects, and report preparation as needed.

• Keep technical knowledge updated regarding Trace and X-Ray technologies.

• Cultivate relationships with senior Field Service Technicians and Product Managers.

• Control and reduce costs while maximizing revenue.

• Submit expense reports, time cards, and fulfill administrative tasks within designated timelines.

• Adhere to company health, safety, and environmental policies.

• May oversee others on a project basis.

⛳️ Requirements

• Associate’s Degree, relevant trade certification in electrical, electronic, or mechanical fields, or military training in electrical, mechanical, or electronics.

• Over 3 years of comparable experience in electrical or mechanical field service work; life experience may substitute for formal education.

• A minimum of 5 years of experience troubleshooting and repairing electrical and electronic systems and equipment in the field.

• Proficient in computer skills and all programs within the MS Office Suite.

• Ability to learn specialized software programs quickly.

• Strong communication, organizational, interpersonal, customer service, and telephone skills.

• A solid customer focus and collaborative team spirit.

• Willingness and ability to travel with short notice.

• Capability to respond to customer issues at all times.

• Must pass TSA vetting and a federal background check.

• A U.S. Personal Security Clearance may be required.

• Must be able to lift and carry 80 lbs.

• Ability to operate carts, hoists, davit cranes, pallet jacks, or other specified equipment.

• Full-body mobility is necessary.

• Ability to work safely in diverse environments and around hazardous industrial equipment.

• Flexibility to work overtime, travel, and hours outside of the typical Monday-Friday schedule as needed.

• Must comply with U.S. export control and security regulations.

• Must maintain current technical certifications.

🏝️ Benefits

• Competitive Business Profit Plan.

• Comprehensive benefits package.

• Medical, dental, and vision insurance.

• 401(k) plan with company matching contributions.

• Paid time off.

• Exceptional training opportunities.

• Career advancement opportunities both locally and globally.

• An inclusive work environment.

• A strong emphasis on safety and employee wellbeing.

• Flexible benefits catering to health, wellbeing, financial, and lifestyle needs for employees and their families.