Field Service Technician I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Address daily service repair requirements and enhance customer satisfaction.

• Install, repair, and maintain equipment on-site.

• Offer customer training as necessary.

• Record inspections, maintenance, and repair activities, ensuring timely submission of paperwork.

• Manage the ordering, installation, and return of parts while overseeing the repair parts cycle time.

• Examine logs for unresolved issues and generate formal reports for customers.

• Engage in Service Sales initiatives and aid in revenue growth programs.

• Maintain and calibrate tools and testing equipment.

• Evaluate product and equipment performance, suggesting modifications or enhancements.

• Provide technical assistance to customers and fellow service professionals.

• Participate in site evaluations, pilot service tasks, and meetings.

• Foster business communication and relationships with senior Field Service Engineers (FSEs) and Product Managers.

• Manage and reduce costs effectively.

• Travel to customer sites, including airports, correctional facilities, courthouses, and cruise ships.

• Adhere to company regulations concerning health, safety, environmental standards, export controls, and security.

⛳️ Requirements

• Associate’s Degree, relevant trade certification in electrical, electronic, or mechanical disciplines, or military training in related fields.

• Equivalent experience through 1–3 years in a comparable electrical or mechanical field service role is acceptable.

• At least 1–3 years of experience in troubleshooting and repairing electrical and electronic systems and equipment in the field.

• Proficient in using all applications in the MS Office Suite.

• Ability to learn specialized software programs effectively.

• Strong communication, organizational, interpersonal, and telephone skills.

• A customer-centric approach and a strong emphasis on teamwork.

• Timely responsiveness to customer concerns.

• Willingness and capability to travel on short notice.

• Basic technical understanding of Trace and X-Ray technologies.

• Capability to lift and carry up to 80 lbs.

• Ability to push or pull up to 200 lbs.

• Proficiency in moving or manipulating equipment weighing up to 1,000 lbs using appropriate devices.

• Capacity to frequently bend, stoop, twist, turn, and work in unconventional positions.

• Ability to work safely in extreme environments and around hazardous industrial equipment.

• Successful completion of TSA Sensitive Security Information (SSI) vetting and federal background checks if necessary.

• U.S. Personal Security Clearance may be required.

• Compliance with relevant U.S. export control and security regulations.

• Agreement to undergo drug testing where allowed by law.

🏝️ Benefits

• Competitive Business Profit Plan.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan with company matching.

• Paid time off.

• Flexible benefits catering to health, wellbeing, financial, and lifestyle needs.

• Comprehensive training programs.

• Opportunities for career advancement both locally and internationally.

• Inclusive workplace culture.

• Strong leadership support.

• Commitment to safety and wellbeing.