Field Service Technician I

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Address daily service repair requirements and enhance customer satisfaction.

• Install, repair, and maintain equipment in the field.

• Deliver customer training as needed.

• Document inspections, maintenance, and repair activities, submitting paperwork promptly.

• Order, install, and return parts while managing repair-parts cycle times.

• Review logs for unresolved issues and prepare formal reports for customers.

• Engage in service-sales opportunities and support revenue initiatives.

• Maintain and calibrate tools and testing equipment.

• Evaluate product and equipment performance using field-support data and suggest enhancements.

• Provide technical assistance to customers and fellow service professionals.

• Take part in site surveys and pilot program service activities.

• Attend meetings as necessary.

• Ensure clear oral and written communication in business contexts.

• Foster relationships with senior Field Service Engineers and Product Managers.

• Control costs and minimize expenses.

• Travel daily to customer sites in and around San Francisco, including the airport.

• Work overtime and on schedules other than Monday–Friday as needed.

• Adhere to company health, safety, and environmental policies.

• Work in diverse locations including airports, correctional facilities, courthouses, cruise ships, and others.

• May supervise team members on a project basis.

⛳️ Requirements

• An Associate’s Degree, relevant trade certification, or military training in electrical, electronic, or mechanical fields.

• Equivalent comparative work and life experience of 1–3 years in a related electrical or mechanical field service role is acceptable.

• A minimum of 1–3 years of experience in troubleshooting and repairing electrical and electronic systems and equipment in the field.

• Proficient in computer literacy and familiar with all applications in the MS Office Suite.

• Ability to learn specialized software programs.

• Outstanding communication, organizational, interpersonal, and customer service skills.

• Strong customer focus and a collaborative team spirit.

• Timely responsiveness to customer concerns at all times.

• Willingness and capability to travel on short notice.

• Basic technical understanding of Trace and X-Ray technologies.

• Must successfully complete TSA vetting and a federal background check.

• Ability to lift and carry up to 80 lbs.

• Capable of pushing and pulling up to 200 lbs.

• Able to move or manipulate equipment weighing up to 1,000 lbs with assistance from handling devices.

• Capacity to bend, stoop, twist, turn, and work in unusual positions requiring full-body mobility.

• Ability to work safely in extreme environments and around hazardous industrial equipment.

• Must comply with U.S. export control and security regulations.

• Drug testing may be required before and during employment, as permitted by law.

🏝️ Benefits

• Competitive Business Profit Plan.

• Comprehensive benefits package.

• Health and wellbeing support.

• Financial and lifestyle assistance for employees and their families.

• Excellent training opportunities.

• Career advancement prospects locally and globally.

• Inclusive work environment.

• Strong leadership culture.

• Emphasis on safety and wellbeing.

• Flexible benefits tailored to suit diverse lifestyles.

• Drug-free workplace.