Field Service Technician – Electrical

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Install, repair, and test field equipment in accordance with customer or manufacturer specifications and company protocols.

• Diagnose and rectify malfunctions in electrical, mechanical, and controls equipment, including warranty repairs.

• Utilize diagnostic tools to identify issues, replace defective components, repair wiring, and troubleshoot software problems.

• Execute assembly, modifications, and resolution of quality defects on IE products and equipment.

• Address QA/QC concerns with IE plants, project managers, engineers, and quality assurance teams.

• Assist in receiving inspections alongside regional managers, subcontractors, and clients.

• Evaluate warranty claims and collaborate with the Regional Manager to assess their validity.

• Conduct preventive maintenance on both electrical and mechanical equipment.

• Record work completed, issues encountered, resolution steps taken, and components utilized in professional service reports.

• Respond promptly to client communications via calls, emails, and texts.

• Maintain, inspect, and care for IE tools, equipment, and vehicles.

• Perform monthly tool inventories, bi-weekly vehicle inspections, and prepare monthly expense reports.

• Adhere to onsite safety regulations, PPE requirements, lockout/tagout procedures, and IE safety standards.

• Communicate effectively with customers and internal teams to comprehend needs and deliver timely solutions.

• Clarify issues, provide estimated repair times, and discuss repair costs with customers.

• Address customer inquiries and complaints, resolving issues to their satisfaction.

• Foster relationships with customers, commissioning agents, and general contractors.

• Complete IE training, development, product, service, and safety programs.

• Mentor technicians and subcontractors in need of training on IE products and equipment.

• Assess and approve subcontractor safety programs and performance ratings.

• Maintain consistent attendance, punctuality, adherence to IE Core Values, and a safe, clean work environment.

⛳️ Requirements

• Background in Electrical/Mechanical/Commissioning or Assembly with 3+ years of experience, including at least three years in the field; or an equivalent combination of experience and education.

• 1–2 years of experience in business and contracting in a similar role, focusing on supplier agreements with general or subcontractors.

• Journeyman Electrician, HVAC, or Commissioning Certification or License from any state, or a degree in Electrical Engineering or a related technical field with similar practical experience.

• Proficient in reading, analyzing, and interpreting technical manuals, purchase orders, and project part specifications.

• Capable of writing reports, business correspondence, and procedural manuals.

• Ability to present information and respond to inquiries from managers, clients, customers, and the public.

• Competent in calculating voltage drop, cable runs, square footage, volume, Ohm’s law, and battery run time.

• Skilled in working effectively with customers, subcontractors, and individuals from diverse backgrounds.

• Able to resolve practical problems with minimal guidance.

• Proficient in interpreting instructions, diagrams, schematics, and schedules.

• Strong computer skills, with proficiency in MS Office Word, Excel, and MS Outlook.

• Must be available to work a 40-hour week, with the potential for overtime as necessary.

• Willingness and ability to travel extensively, including overnight stays and extended assignments away from home.

• Must reside in or near Columbus, Ohio, or be willing to relocate to that area.

• Capability to provide support for service calls and emergencies during nights or weekends.

🏝️ Benefits

• Competitive salary.

• PTO (Paid Time Off).

• Paid Holidays (10).

• Medical and Dental Plans.

• Teladoc 24/7/365 Access to U.S. Board Certified doctors.

• Employee Assistance Program.

• Company Paid Life Insurance.

• Supplemental Vision, Life, Short-Term Disability & Long-Term Disability Insurance.

• 401K with company match up to 6% of base salary.

• Health Savings Account (HSA) with available company match up to $2000 based on family size.

• Paid Parental Leave.

• Company Vehicle Use.

• Relocation Packages may be available if eligible.

• Work-life balance and scheduling accommodations whenever feasible.