Field Service Engineer II, Bulk Elemental Analysis

This is a fully remote position, open to applicants in Canada.

📋 Description

• Install, repair, maintain, qualify, and validate OES, XRF, and XRD systems at customer locations.

• Troubleshoot equipment issues, determine root causes, and suggest corrective measures.

• Conduct preventative maintenance to enhance instrument reliability and reduce downtime.

• Oversee service calls, manage parts inventory, and maintain service documentation via customer management systems.

• Act as a technical liaison between customers and Thermo Fisher teams, including Technical Support, Sales, and Engineering.

• Deliver equipment operation and safety training to customers and team members.

• Assist with analytical instrumentation utilized in mining, metals, cement, batteries, food, chemicals, and other essential production environments.

⛳️ Requirements

• High school diploma with 4+ years of practical experience in field service, technical support, analytical instrumentation, or a related technical field; or a Bachelor’s degree in Science, Engineering, or a similar discipline.

• Familiarity with optical emission spectroscopy (OES), x-ray fluorescence (XRF), or x-ray diffraction (XRD) instrumentation is highly advantageous.

• Excellent technical troubleshooting and problem-solving capabilities.

• Experience in supporting scientific, analytical, or other complex technical equipment.

• Strong customer service and communication skills.

• Ability to work independently with minimal supervision.

• Capacity to prioritize multiple service requests while maintaining clear documentation.

• Comfortable working at customer sites and managing a travel-heavy territory.

• Willingness to travel up to 70–75% within Ontario and other areas as necessary.

• Valid driver’s license and a safe driving record.

• Capability to safely lift 50 lbs. with assistance and regularly lift/carry 25–30 lbs.

• Proficient in performing physical activities such as standing, walking, kneeling, crouching, reaching, pushing, pulling, and repetitive motions.

• Comfortable in diverse customer-site environments.

• Compliance with all Good Manufacturing Practices (GMP) Safety Standards.

• Ability to handle hazardous/toxic materials.

• Able to lift 40 lbs. without assistance.

🏝️ Benefits

• Annual incentive plan.

• Healthcare benefits.

• Opportunities for career advancement within a global organization.